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# Intermediate IT Support Specialist

- **Company:** AdventHealth
- **Location:** Killeen, TX, United States
- **Experience:** Experienced
- **Salary:** $47,112.0 - $87,651.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Artificial Intelligence, Amazon Web Services, Apple Mac Systems, Microsoft Azure, Cloud Computing, CompTIA Security+, Web Browsers, Issue Tracking Systems, Microsoft Office, Time Tracking Software, Image Acquisition, Peripherals, Information Technology, Cisco
- **Published:** September 13, 2026
- **Apply:** https://dejobs.org/x/x/8890D5FB1D694CD3A8FFC4F043937591/job/

## About the Role

* Knowledge and experience with various Internet Browsers. [Required]
 * Proficient with Microsoft Office suite. [Required]
 * Proficient with current Microsoft and Mac operating systems. [Required]
 * Proficient at device imaging process. [Required]
 * Advanced knowledge of mobile devices hardware. [Required]
 * Skilled with projects and time tracking processes. [Required]
 * Demonstrates advanced technical troubleshooting and problem-solving skills. [Required]
 * Knowledgeable of workstation management software. [Required]
 * Experienced with common peripherals and accessories. [Required]
 * In-depth knowledge of IT security best practices. [Required]
 * Experienced knowledge of IT network hardware, software, and concepts[Required]
 * Experience working in a highly matrixed, healthcare environment [Preferred]
 * Proficient customer service skills. [Preferred]

Education:

 * Associate [Preferred]
 * High School Grad or Equiv [Required]

Field of Study:

 * in computer or technology related industry.

Work Experience:

 * 2+ technical experience in a highly complex, dynamic environment [Required]

Additional Information:

 * Candidate must hold at least two of the allowable certifications.

Licenses and Certifications:

Must have TWO of the following valid IT related certifications:

 * CompTIA A+ CompTIA Network+ CompTIA Security+ Cisco CCNA
 * ISC2 CC
 * AWS Certified Cloud Practitioner
 * Microsoft 365 Certified: Endpoint Administrator Associate
 * Microsoft Certified: Fundamentals series (Azure Cloud, AI, Data, Security etc.)

## Description

* Installs consumer-based hardware and software on devices and operating systems.
 * Provides detailed descriptions within internal service ticket system.
 * Follows AIT standards for devices and software.
 * Performs preventive maintenance on authorized company devices.
 * Leads small to mid-size projects and special initiatives within allotted timeframe.
 * Follows and maintains AIT standard operating procedures for field operations.
 * Supports audio-video technology with minimal assistance.
 * Creates and references centralized AIT Field Operations knowledge bases.
 * Performs proficient level repairs for company devices.
 * Works with designated information technology vendors for support.
 * Provides image builds and/or modifications to Senior or ITSS leadership for validation.
 * Provides training and support to relevant staff.
 * Recognizes critical roadblocks and escalates to leadership for resolution.
 * Contributes to maintaining accurate IT inventory using appropriate tracking management software.
 * Performs other duties as assigned.


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