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# Seasonal Desktop Support

- **Company:** Greatland Corporation
- **Location:** Green Bay, WI, United States
- **Salary:** $41,600.0
- **Contract:** Temporary contract
- **Skills:** Microsoft Windows, Web Browsers, Salesforce.Com, Data Import/Export, Firewalls (Computer Science), Vmware
- **Published:** September 20, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=d87fd5c4469d0de0

## About the Role

* Pursuing an Associate degree or equivalent from two-year college or technical school or equivalent combination of education and experience.
 * Possesses attention to detail and ability to multitask.
 * Experience with a variety of computer setups, operating systems, browsers, clearing cache/cookies, firewalls, Windows OS (versions 7, 8, 10 and 11), VMWare and Remote Connections.
 * Professional oral and written communication skills with the ability to relay technical descriptions to an audience with varying levels of technical ability and understanding.
 * Respect for, and commitment to, securely and confidentially handling customer information.
 * Basic to proficient keyboarding/typing skill.
 * Possesses critical thinking and problem-solving skills.
 * Maintains composure and effectiveness despite significant spike in work volume and customer urgency surrounding information return filing deadlines.
 * Successfully pass a pre-employment drug screening

## Description

Are you comfortable navigating technical issues? Do you enjoy problem solving? Greatland Corporation offers a variety of seasonal product support positions that provide new learning opportunities, and the ability to provide customer support to external users of the company's products. This is a limited term position in our Green Bay, Wisconsin office that will begin November 2026, and end January 2027, * Responds, on both inbound and outbound basis, to calls and emails to provide program walkthroughs, assist with new account creation, provide login assistance, and otherwise resolve customer technical issues.

 * Troubleshoots issues and utilizes internal tools to provide accurate information in response to product and form-specific inquiries as well as properly documents support requests and customer interactions.
 * Install and uninstall various components for customers, as necessary.
 * Troubleshoots data import issues and explains necessary steps to resolve import errors to customer so that customer can successfully achieve import of data to product.
 * Researches and interprets errors for proper escalation handling; communicates with mid-level Support staff to resolve.
 * Manages Salesforce tickets to ensure customers are communicated with and issues are resolved.
 * Completes projects and other duties as assigned.