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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Capability Experience Designer (UX) Technology - **Company:** FIS, Inc. - **Location:** Jacksonville, FL, United States - **Contract:** Permanent contract - **Skills:** Artificial Intelligence, Cloud Computing, Code Review, Software Design Patterns, DevOps, Programming Tools, Interaction Design, Reliability Engineering, Site Reliability Engineering Practices, Service Design, Software Engineering, Systems Architecture, Toolchain, User-Centered Design, Cloud Platform System, Delivery Pipeline, AI Platforms, Information Technology, Virtual Agents - **Published:** September 20, 2026 - **Apply:** https://diversityjobs.com/candidate/trackback_apply?vacancyId=[vacid] ## About the Role * Bachelor's degree or equivalent in UX Design, Human-Centered Design Thinking, Learning Experience Design, Computer Science or related field. * Proven experience designing enablement, learning, or behavior-change solutions within engineering, technology, or infrastructure organizations. * Strong UX fundamentals: journey mapping, workflow analysis, service design, interaction design, and prototype-and-test methodologies. * Understanding software engineering delivery practices - familiarity with how engineers work, how code moves from idea to production, and where friction lives in developer workflows. * Experience translating complex technical or organizational change into practical, intuitive experiences for technical audiences. * Ability to conduct user research with engineers and turn insights into rapid, iterative improvements. * Strong collaboration, facilitation, and stakeholder management skills across both technical and non-technical Preferred qualifications: * Experience supporting Agentic AI, developer tooling, or AI platform adoption programs. * Familiarity with Platform Engineering, SRE, or Cloud operating models and the roles within them (SRE, Platform Engineer, Cloud Architect, DevOps). * Industry expertise in Banking, Payments, Cap Market, Finance * Knowledge of developer experience (DX) design principles and toolchain-embedded enablement approaches. * Experience creating capability frameworks, role taxonomies, or learning architecture for engineering populations. * Familiarity with digital adoption tools, in-workflow learning, and performance-support design patterns. * Understanding of AI-enabled or personalized capability solutions within enterprise engineering contexts. * Experience facilitating workshops or capability discovery sessions with senior engineering or infrastructure leaders. ## Description This is not a traditional design role. As Capability Experience Designer for Engineering & Infrastructure, you will sit at the intersection of how engineers work and how they grow - designing the experiences, tools, and enablement systems that help FIS engineers adopt Agentic AI, operate modern infrastructure, and develop the skills to thrive in a human + digital workforce. You will work across the Engineering Service Delivery lifecycle - from onboarding and agentic code review through to platform operations, SRE practices, and cloud-native working - designing solutions that are embedded in the workflow, not layered on top of it. Your design canvas is the engineer's daily reality: their IDE, their runbooks, their deployment pipeline, their on-call rotation. What you will be doing: Engineering Service Delivery - Agentic AI Adoption * Design the end-to-end engineer experience for adopting Agentic AI tools - from first awareness through to confident, productive use in day-to-day delivery. * Map the Engineering Service Delivery lifecycle and identify the moments where enablement, guidance, and skill-building have the highest impact. * Build intuitive onboarding journeys for Agentic AI capabilities: AI Gateway, Agent Runtime, SDK standards, and agentic code review workflows. * Design the Human Digital Worker task boundary experience - helping engineers understand what to delegate, when to escalate, and how to maintain accountability. * Prototype and iterate enablement touchpoints (in-workflow nudges, contextual guides, decision aids) using adoption signals and engineer feedback. Infrastructure Operating Model - Platform Engineering, SRE & Cloud * Design capability experiences for Platform Engineering, SRE, and Cloud operating model roles - from self-serve platform consumption to on-call readiness and incident response. * Create workflow-embedded enablement for engineers onboarding to the Central AI Gateway, Agent Runtime, and cloud-native infrastructure patterns. * Map SRE and Platform Engineering journeys: identify friction points, knowledge gaps, and moments of need where targeted enablement changes outcomes. * Build scalable assets - runbook templates, decision frameworks, escalation guides - that embed good practice into infrastructure operations rather than asking engineers to context-switch into a learning system. * Partner with Platform and SRE leads to design operating rhythm tools that support the shift from activity-based to outcome-based performance. Capability Framework & Talent Development * Translate the Diamond-shape Talent Model (Thought Leadership + Dev + Action) into concrete learning pathways, role profiles, and progression criteria for AI-era engineering roles. * Design the Capability & Learning session framework for Workstream 2 - facilitating structured capability discovery across engineering and infrastructure populations. * Build the Learning Management and Knowledge System architecture that Group C identified: validation approach, applied learning, and judgment development in the flow of work. * Use engineer performance, adoption, and platform usage data to continuously evaluate capability gaps and refine solutions. * Maintain enterprise-wide design standards and reusable patterns across engineering academies, platforms, and channels. Cross-Functional Design & Stakeholder Partnership * Work directly with Engineering leadership, Platform teams, SRE leads, AI Platform Program owners, and Workforce Design to ensure capability solutions are grounded in real delivery context. * Conduct ongoing user research with engineers - shadowing workflows, running feedback loops, and translating insights into improvements rapidly. * Audit and optimize existing enablement materials for cognitive load, relevance, and usability within engineering contexts. * Ensure all solutions are accessible, inclusive, and designed for the diverse range of engineering roles and seniority levels across FIS. ## Related Videos - [Shifting Stress to Progress— Understanding DevOps to do DevOps Better](https://www.wearedevelopers.com/videos/268-shifting-stress-to-progress-understanding-devops-to-do-devops-better) - [Building Developer Experience - Brick by Brick](https://www.wearedevelopers.com/videos/1461-building-developer-experience-brick-by-brick) - [Are Code Reviews Worth It? Insights from 16 Years of Review Data](https://www.wearedevelopers.com/videos/1135-are-code-reviews-worth-it-insights-from-16-years-of-review-data) - [UX is a fullstack job!](https://www.wearedevelopers.com/videos/1020-ux-is-a-fullstack-job) - [AI Killed DevOps... What Now? - Lee Faus](https://www.wearedevelopers.com/videos/1759-ai-killed-devops-what-now-lee-faus) - [From DevOps to Scaled DevOps: How We’re Rebuilding Continuous Delivery as a Platform](https://www.wearedevelopers.com/videos/100018-from-devops-to-scaled-devops-how-we-re-rebuilding-continuous-delivery-as-a-platform) ## Related Articles - [The future is here: How artificial intelligence is influencing UX design](https://www.wearedevelopers.com/magazine/65-the-future-is-here-how-artificial-intelligence-is-influencing-ux-design) - [Navigating the AI Shift](https://www.wearedevelopers.com/magazine/629-navigating-the-ai-shift) - [Why developer experience matters](https://www.wearedevelopers.com/magazine/514-why-developer-experience-matters) - [How to Become an AI Engineer](https://www.wearedevelopers.com/magazine/331-how-to-become-an-ai-engineer) - [Transforming Software Development: The Role of AI and Developer Tools](https://www.wearedevelopers.com/magazine/527-transforming-software-development-the-role-of-ai-and-developer-tools) - [What is Agentic Programming and Why Should Developers Care?](https://www.wearedevelopers.com/magazine/625-what-is-agentic-programming-and-why-should-developers-care)