> Markdown version of [/jobs/ext/3424490-project-admin-inside-support-technical-support-coordinator](https://www.wearedevelopers.com/jobs/ext/3424490-project-admin-inside-support-technical-support-coordinator). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Project Admin Inside Support / Technical Support Coordinator - **Company:** MOBOTREX, INC. - **Location:** Livermore, CA, United States - **Salary:** $39,520.0 - $43,680.0 - **Contract:** Permanent contract - **Skills:** Lisp (Programming Language), Microsoft Office, Gsuite - **Published:** September 17, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=e78fd198e64a2ffc ## About the Role * High degree of accuracy and attention to detail, including when processing POs, packing lists, and BOMs. * Ability to work both collaboratively and independently. * Proficient in Microsoft Office Suite and Google applications, including calendar and scheduling tools. * Strong multi-tasker; able to manage competing priorities and a fluctuating volume of inquiries and orders in a fast-paced environment with short timelines. * Reliable in work and attendance. * Clear written and verbal communication skills for coordinating with technicians, vendors, and accounting; positive attitude and a strong team contributor. * Strong problem-solving skills to track field issues through resolution., * High school diploma or equivalent required; additional coursework in business administration or a technical field preferred. * 1+ years of experience in a scheduling, dispatch, customer service, order processing, or technical support coordination role preferred. * Experience coordinating with external vendors or technicians and familiarity with basic billing/invoicing, purchase order, or BOM processing a plus. Physical Requirements * Prolonged periods of sitting and computer/phone use. * Frequent movement of paper files between desks and file cabinets as part of daily filing duties. * Occasional lifting of files or office equipment up to 20 pounds. * Frequent use of hands for keyboard operation and document processing. ## Description New Job Setup & Inquiry Intake * Handles intake of all new tech support activation inquiries. * Books all new jobs. * Creates initial log entries for new jobs. * Tracks field issues to completion, ensuring each inquiry is resolved. Project & Order Management * Types POs and all packing lists. * Enters POs and packing lists in the Customer Log. * Issues revised packing lists as needed. * Processes online ordering. * Processes administrative release. * Creates BOMs (bills of material). * Processes daily scanned packing lists. * Processes Change Order Requests (CCOs). Vendor & Technician Coordination * Tracks all vendor correspondence for external technicians. * Manages and maintains calendar appointments for internal and external technicians. * Reschedules tech support appointments as needed to resolve field issues. Documentation, Filing & Compliance * Processes turn-on confirmation and cancellation paperwork as required for each inquiry. * Cleans up files daily from PA offices, returning them to file cabinets. * Conducts daily file searches. * Performs miscellaneous filing of POs, packing lists, and communications. * Downloads Certificates of Compliance (poles). * Maintains the Valmont Pole Log. * Performs monthly file clean-up. Billing Coordination * Tracks billable tech support inquiries and initiates billing with accounting as needed. Additional Responsibilities * Orders Polara VOL online. * Trains new associates upon request., * Office-based in Livermore, CA; standard business hours with occasional flexibility to accommodate technician scheduling needs. * Fast-paced environment with short timelines and shifting priorities; works closely with internal staff and interfaces regularly with external technicians, vendors, and the accounting department. ## Related Videos - [Coffee with Developers - Scott Chacon on growing GitButler and the future of version control](https://www.wearedevelopers.com/videos/914-coffee-with-developers-scott-chacon-on-growing-gitbutler-and-the-future-of-version-control) - [When Humans Stop Writing Code: Rethinking Languages, Compilers, and Responsibility](https://www.wearedevelopers.com/videos/100105-when-humans-stop-writing-code-rethinking-languages-compilers-and-responsibility) - [Robots are coming into the wild! 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