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# Application Support Analyst

- **Company:** Ollie's Bargain Outlet, Inc.
- **Location:** Harrisburg, PA, United States
- **Contract:** Permanent contract
- **Skills:** Application Configuration Access Protocols, Business Software, Issue Tracking Systems, Software Deployment, SQL Databases, Diagnostic Tools, Scripting
- **Published:** September 9, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=bb06e5f6fdaceb2d

## About the Role

* Bachelor's degree or higher from an accredited university or equivalent experience working as a Support Analyst.
 * Proficiency in SQL, scripting, and troubleshooting tools.
 * Familiarity with ITIL processes and ticketing systems.
 * Strong analytical and problem-solving abilities.
 * Excellent communication and customer service skills.

Physical Requirements:

 * Minimal travel to stores and distribution centers.
 * Duties frequently involve being seated for extended periods of time and using computers.
 * Minimal travel to stores and distribution centers.
 * Duties frequently involve being seated for extended periods of time and using computers.
 * Ability to remain in a normal seated position regularly.
 * Ability to see, hear, and speak regularly.
 * Ability to grip, reach, and pinch with arms and hands frequently.
 * Ability to bend and twist occasionally.
 * Ability to work in a constant state of alertness and safe manner.

## Description

* Monitor, troubleshoot, and resolve application-related incidents and service requests.
 * Provide Tier 2/3 support for business-critical applications.
 * Collaborate with developers and vendors to address bugs, patches, and upgrades.
 * Perform root cause analysis and implement preventive measures.
 * Maintain application documentation, including configuration and support procedures.
 * Assist with application deployments, testing, and change management processes.
 * Ensure compliance with security and data protection standards.
 * Provide training and guidance to end-users as needed.