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# Help Desk Specialist

- **Company:** Ascension
- **Location:** Springfield, VA, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Network Troubleshooting, Microsoft Office, Network Protocols, Information Technology
- **Published:** September 11, 2026
- **Apply:** https://www.clearancejobs.com/jobs/7867977/help-desk-specialist

## About the Role

* Bachelor's degree in Computer Science or related field
 * 3+ years of experience in a help desk or technical support role
 * Strong knowledge of Windows operating systems, Microsoft Office Suite, and network protocols
 * Excellent communication and customer service skills
 * Ability to work independently and in a team environment.
 * Strong problem-solving and analytical skills
 * Ability to prioritize and manage multiple tasks and projects.

## Description

The Help Desk Specialist will provide technical support and assistance to end-users regarding software, hardware, and network-related issues. The specialist will be responsible for troubleshooting and resolving technical problems, documenting issues and resolutions, and escalating complex problems to higher-level support teams.
Responsibilities:

 * Provide technical support and assistance to end-users via phone, email, or in-person.
 * Troubleshoot and resolve technical problems related to software, hardware, and network issues.
 * Document issues and resolutions in a help desk ticketing system.
 * Escalate complex problems to higher-level support teams.
 * Assist with the installation, configuration, and maintenance of hardware and software.
 * Provide training and guidance to end-users on software and hardware usage.
 * Perform other related duties as assigned.