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# Mechanical Service Support Specialist

- **Company:** MARS Solutions Group
- **Location:** Muskego, WI, United States
- **Salary:** $47,840.0 - $70,720.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Word, Microsoft Excel, Microsoft Office
- **Published:** September 9, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=e280e15e92353fb3

## About the Role

Knowledge, Skills, and Abilities

 * Strong problem-solving and analytical skills
 * Effective written and verbal communication skills
 * Ability to explain technical concepts to a variety of audiences
 * Proficiency in Microsoft Office applications (Excel, Word) and general computer skills
 * Familiarity with CRM or ERP systems preferred
 * Mechanical and/or basic electrical knowledge preferred
 * Ability to work in a fast-paced environment and manage multiple tasks

Education and Experience

 * Associate degree, technical certification, or equivalent experience in a related field preferred
 * Experience in customer service or technical support preferred
 * Background in manufacturing, installation, or service environments is a plus

## Description

The Mechanical Service Support Specialist serves as a primary point of contact for customers seeking technical assistance. This role is responsible for addressing product-related inquiries, troubleshooting issues, and supporting both internal teams and external stakeholders. The position involves resolving technical concerns, documenting interactions, and ensuring a high level of customer satisfaction., * Respond to customer inquiries via phone, email, or other communication channels

 * Troubleshoot product-related issues and guide users through solutions
 * Document customer interactions and maintain accurate records in CRM systems
 * Collaborate with internal departments such as engineering, production, quality, and sales
 * Provide technical guidance to distributors, installers, and end users
 * Assist in developing and maintaining technical documentation, manuals, and bulletins
 * Support training initiatives for customers and partners
 * Identify recurring issues and communicate feedback for product or process improvements
 * Manage multiple priorities while maintaining quality and timeliness of service
 * Travel occasionally to customer or company sites as needed