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# IT Help Desk Technician

- **Company:** HONEYBEE HEALTH, INC.
- **Location:** Los Angeles, CA, United States
- **Salary:** $45,760.0 - $62,400.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Apple Mac Systems, Computer Networks, Microsoft Management Console, Desktop Computing, Linux, Domain Name System (DNS), Virtual Private Networks (VPN), Local Area Networks, Network Troubleshooting, Windows Servers, Networking Basics, Network Connections, Software Engineering, TCP/IP, Software Troubleshooting, Peripherals, Firewalls (Computer Science), Computer Equipment, Information Technology, Laptops, User Accounts
- **Published:** September 9, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=45f6217d4dee9ada

## About the Role

* Strong knowledge of Microsoft Office applications and familiarity with Microsoft Windows Server environments.
 * Proven experience in technical troubleshooting support for both hardware and software issues across various operating systems.
 * Expertise in computer networking concepts including LAN, TCP/IP, DNS, VPNs, firewalls, and network troubleshooting techniques.
 * Ability to provide exceptional customer service while communicating technical information clearly to non-technical users.
 * Skilled in Active Directory management for user account administration and permissions control.
 * Experience supporting mobile devices and managing IT equipment in a fast-paced environment.
 * Excellent analysis skills to identify root causes of technical problems quickly and efficiently.

## Description

* Provide prompt and professional technical support to end-users via help desk systems, assisting with hardware, software, and network issues.
 * Troubleshoot and resolve computer hardware problems, including desktops, laptops, mobile devices, and peripherals.
 * Support operating systems such as Windows (including Windows Server), macOS, and Linux by diagnosing and fixing related issues.
 * Manage user accounts and permissions through Active Directory and assist with account setup or modifications.
 * Diagnose network connectivity problems involving LAN (Local Area Network), VPN (Virtual Private Network), DNS (Domain Name System), TCP/IP protocols, firewalls, and other network components.
 * Maintain accurate records of support tickets using customer support ticket management systems; prioritize issues to ensure timely resolution.
 * Assist with IT infrastructure maintenance tasks such as computer management, equipment troubleshooting, and hardware upgrades to optimize performance., Embark on a rewarding career where your technical talents empower others! We are committed to fostering a supportive environment that values your growth as an IT professional while ensuring you have the tools needed to succeed every day.