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# Desktop Support Analyst II

- **Company:** DYOPATH
- **Location:** Edmonds, WA, United States
- **Salary:** $62,400.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Antivirus Softwares, Microsoft Security Essentials, Microsoft SharePoint, Office365, Software Troubleshooting, Peripherals, Information Technology, Hardware Infrastructure
- **Published:** September 9, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=5de2eac2fa4b1b1f

## About the Role

DYOPATH is seeking a Desktop Support Analyst II who brings strong troubleshooting abilities, attention to detail, and a commitment to delivering excellent customer support. If you enjoy advanced technical problem-solving, mentoring others, and ensuring seamless endpoint operations, this role is for you., * Bachelor's Degree in Computer Science, IT, or a related field; OR four years of equivalent work experience

 * A+ Certification, * Successful completion of a background check.
 * Valid driver's license with an acceptable driving record.

Experience & Skills

 * In-depth working knowledge of PCs and peripherals.
 * Familiarity with ITIL and change management processes.
 * Ability to perform root cause analysis (RCA).
 * Intermediate to advanced proficiency in hardware and software troubleshooting.
 * SharePoint experience (O365 preferred).
 * Working knowledge of Microsoft 365.
 * Mobile device support experience is a plus.
 * Strong written and verbal communication skills.
 * Good judgment providing technical advice and problem resolution.
 * Ability to collaborate effectively within a team.
 * Strong prioritization skills with the ability to meet deadlines.
 * High attention to detail.
 * Customer-focused mindset.

## Description

Are you passionate about solving technical challenges, supporting end users, and keeping systems running smoothly?, As a Desktop Support Analyst II, you will support end users by resolving complex hardware, software, and account-related issues while ensuring all endpoints across the client environment operate effectively. You'll tackle higher-level escalations, mentor junior analysts, and contribute to documentation and process improvements., Hardware & Software Support

 * Analyze user requests and incident trends.
 * Meet with users to discuss issue resolution and recurring problems.
 * Provide technical support for installation, deployment, and maintenance of:
 + PCs and laptops
 + Software
 + Scanners
 + Printers
 + Peripherals
 * Support internal customers through face-to-face interactions, phone support, or chat.
 * Track ticket progress using internal or client ticketing systems.
 * Create, receive, and resolve incidents, tasks, and service requests while meeting SLA targets.
 * Order and replace hardware components as needed.
 * Create, edit, and maintain knowledge base articles.
 * Act as a point of contact for third-party vendors and technicians.
 * Perform updates, including:
 + Microsoft security patches
 + Antivirus signatures
 + Software/application updates
 * Troubleshoot incidents, reports, and processes to identify and resolve errors.
 * Document processes and write clear procedures or user manuals to enhance self-service options.
 * Assist and mentor Level I and Associate Desktop Support Analysts as needed.

Other Duties as Assigned