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# Senior Professional Services Engineer - East

- **Company:** Temporal Technologies Inc.
- **Location:** Philadelphia, PA, United States
- **Experience:** Expert
- **Salary:** $132,600.0 - $174,037.0
- **Contract:** Permanent contract
- **Skills:** Java (Programming Language), Software Debugging, Distributed Systems, Python (Programming Language), TypeScript, Management of Software Versions, Software Coding, Golang
- **Published:** September 9, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=179f5d00044cf8b3

## About the Role

* Experience delivering and operating production systems where reliability and incident response matter
 * Strong understanding of distributed systems, failure modes, scaling tradeoffs, and operational safety
 * Hands-on coding ability in at least one major language such as Go, Java, Python, or TypeScript
 * Experience deploying and operating production services in cloud and or self-hosted environments
 * Ability to design and communicate operational standards, including on-call readiness, runbooks, and capacity planning
 * Comfort working directly with customers in high-stakes delivery moments, with a calm and credible approach
 * Strong debugging skills and ability to navigate ambiguity and messy real-world constraints
 * Ability to teach and enable other engineers, not just deliver the work directly

Nice to Have

 * Experience with workflow orchestration systems, distributed task processing, or durable execution concepts
 * A track record of building observability programs, including dashboards, alerting strategies, and operational maturity models
 * Proven ability to create reusable reference architectures, templates, or internal enablement programs
 * Strong partnership skills to collaborate with product and engineering teams and translate field learnings into roadmap improvements
 * Background in working with partners or services delivery models at scale

## Description

* Deliver production-ready Temporal implementations by co-building initial workflows with customer and partner engineering teams
 * Implement and teach production-safe workflow patterns, including retries, timeouts, heartbeats, determinism, and versioning
 * Identify and remove early activation blockers before they become escalations
 * Help customers stand up and operate Temporal Server in production, including self-hosted environments
 * Define worker deployment, scaling, and operational guardrails, including upgrade strategy, failure handling, and capacity planning
 * Establish observability and reliability standards by defining metrics, alerts, and dashboards for workflows, workers, and Temporal Server
 * Create repeatable runbooks, templates, examples, and documentation that improve delivery quality across engagements
 * Lead hands-on workshops and training that enable customer and partner engineers to operate safely and independently
 * Own complex technical delivery issues end-to-end, partnering with Support and Platform Architects to reduce escalations to Engineering
 * Provide actionable product and engineering feedback based on real-world implementation patterns and failure modes