> Markdown version of [/jobs/ext/3428444-client-solutions-specialist-i](https://www.wearedevelopers.com/jobs/ext/3428444-client-solutions-specialist-i). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Client Solutions Specialist I

- **Company:** First Command Financial Services, Inc.
- **Location:** Fort Worth, TX, United States
- **Experience:** Starter
- **Contract:** Permanent contract
- **Skills:** Cascading Style Sheets (CSS), Web Portals
- **Published:** September 11, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=ee20f0b9d5078079

## About the Role

* Demonstrated passion for people, having a strong client focus, and desire to provide a superior level of service
 * Demonstrate integrity and high ethical standards
 * Strong ability to successfully balance competing priorities in a fast-paced environment
 * Superior customer service skills with the ability to diffuse situations and solve conflicts in a cordial manner
 * Specific operational knowledge of insurance products and paperwork
 * Ability to partner and collaborate in cross-functional teams for client support and issue resolution
 * Strong interpersonal, communication, and time management skills
 * Strong analytical and problem-solving skills, * Bachelor's degree or equivalent work experience preferred

Work Experience

 * 1+ years of brokerage or insurance industry or equivalent experience preferred
 * 1+ years of contact center experience preferred

Certifications

 * Life & Health Insurance License required and/or must be obtained within 180 days from licensing start date

## Description

This position serves as a subject matter expert on insurance products and paperwork and requires knowledge of operational functions as well as regulatory rules and reporting requirements. The CSS I assists clients and advisors in navigating Frist Command's web portal and responding to inquiries including account servicing and product knowledge support. This position requires a consultative approach to ensure advisor and client requests are accomplished while meeting industry and/or First Command regulations, policies, and procedures. The CSS I will participate, both individually and collaboratively, in divisional projects of varying service and operational nature, including but not limited to report monitoring, relationship development, training, documentation, and process improvement., * Support clients and advisors with web portal navigation and account information updates

 * Assist clients and advisors with insurance product inquires
 * Assist with questions and education for employees, clients, and field partners regarding insurance forms and policies, and procedures
 * Act as a liaison for clients and advisors with business partners for problem-solving
 * Partner with Quality Management (QM) to resolve client concerns; involves speaking directly with clients to better understand the situation and working with support staff, outside business partners, and/or QM to reach a resolution
 * Conducts insightful problem solving for clients taking the time to investigate the client's current situation and ask questions to learn what course of action is in the client's best interests
 * Follow up with clients when necessary to provide status updates and to close out service requests
 * Required to document details of all client and advisor interactions