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# IT Support Specialist

- **Company:** Palmiq Inc.
- **Location:** Virginia, MN, United States (Remote available)
- **Salary:** $49,920.0 - $52,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Microsoft Azure, BASIC (Programming Language), Microsoft Online Services, Microsoft Outlook, Dynamic Host Configuration Protocol, Domain Name System (DNS), Virtual Private Networks (VPN), Windows Servers, Network Connections, Azure Active Directory, Microsoft SharePoint, TCP/IP, Virtual Local Area Networks, Wi-Fi Technology, Computer Network Technologies, Firewalls (Computer Science), Microsoft InTune, Microsoft Onedrive, Laptops, Fortinet
- **Published:** September 8, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=510cd294d6683205

## About the Role

* 1+ years of professional IT support, help desk, desktop support, or managed services experience.
 * Hands-on experience supporting Windows desktops and laptops, alongside a working knowledge of Microsoft 365 administration.
 * Foundational networking knowledge including TCP/IP, DNS, DHCP, VPNs, Wi-Fi, and VLAN concepts.
 * Familiarity with ticketing, PSA, RMM, or remote support platforms.
 * Strong problem-solving, prioritization, documentation, and ticket ownership skills.
 * Professional written and verbal English communication skills for client-facing responsibilities.
 * Ability to work independently while collaborating effectively with a distributed technical team.
 * Experience with platforms such as Microsoft Intune, Azure, Windows Server, Acronis, or Fortinet is highly beneficial.

## Description

* Provide Level 1 and Level 2 technical support to managed services clients through approved support channels.
 * Troubleshoot Windows desktops, laptops, applications, printers, peripheral devices, and user connectivity issues.
 * Support Microsoft 365 services including Exchange Online, Outlook, Teams, OneDrive, SharePoint, and Microsoft Entra ID.
 * Deploy, configure, maintain, and troubleshoot workstations, endpoint security, EDR, backup, and monitoring platforms.
 * Troubleshoot network connectivity, Wi-Fi, VPN, DNS, DHCP, and basic firewall or switching issues.
 * Create clear ticket notes, technical documentation, SOPs, and client environment records while communicating professionally with clients.
 * Escalate advanced or out-of-scope issues to Level 3 engineers, security specialists, vendors, or leadership when required.
 * Assist with client onboarding, technology deployments, migrations, maintenance activities, and approved projects.


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