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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Specialist - **Company:** Pilatus Aircraft - **Location:** United States - **Experience:** Experienced - **Salary:** $60,000.0 - $70,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, BASIC (Programming Language), Business Systems, Identity and Access Management, Microsoft Software, Wi-Fi Technology, Information Technology, Laptops, Teamcenter (Software) - **Published:** September 10, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=e68a7c3aa2ad724f ## About the Role * Education or vocational training in Information Technology, Computer Systems or a related field; equivalent relevant professional experience may be considered. * Three or more years of relevant IT support, desktop support or site-support experience. * Strong working knowledge of Windows devices, Microsoft 365, common workplace applications, printers, mobile devices and basic LAN/Wi-Fi troubleshooting. * Experience with user-account administration, access management, endpoint deployment, asset management and IT service-management processes. * Ability to troubleshoot systematically, document solutions clearly and determine when escalation is required. * Strong service orientation, communication skills and the ability to support employees with different levels of technical knowledge. * Structured, reliable and able to manage multiple priorities independently in a changing startup and manufacturing environment. * Experience supporting manufacturing, engineering or production-floor systems is an advantage. * Relevant Microsoft, CompTIA, ITIL or comparable certifications are an advantage. * Willingness and ability to travel domestically and internationally for training and operational support. The hiring range is $60,000 - $70,000 per year. Pay rate to be determined based on a combination of factors including, but not limited to relevant skills & experience, education, job location, internal equity, and alignment with market data. ## Description Pilatus Aircraft USA Ltd. is launching a new PC-12 final assembly operation in Sarasota, Florida. To establish this operation successfully, we are seeking a hands-on IT Support Specialist to provide reliable local support, help deploy the site's IT environment and connect Sarasota effectively with the established IT organizations in the US and Switzerland., * Serve as the primary on-site contact for Sarasota IT incidents, service requests and user questions, providing responsive first- and second-level support. * Diagnose and resolve hardware, software, printing, mobile-device, network, Wi-Fi and connectivity issues; escalate complex incidents to the appropriate US or Swiss IT teams. * Install, configure, deploy and support laptops, workstations, mobile devices, printers, meeting-room technology and production-floor IT equipment. * Support Microsoft 365, Windows applications, Teamcenter, shop-floor tools and other approved business systems within the assigned support scope. * Coordinate user onboarding, transfers and offboarding, including accounts, access rights, equipment and required approvals in accordance with internal policies. * Support the setup, commissioning and growth of the Sarasota IT environment, coordinating infrastructure, cabling, network and vendor activities with central IT. * Manage local IT assets throughout their lifecycle, including inventory, deployment, assignment, replacement planning, secure return and disposal. * Monitor recurring issues, document solutions and site-specific configurations, maintain the knowledge base and improve local support processes. * Support compliance with Pilatus cybersecurity, data-protection, software-licensing and IT-control requirements, and promptly report suspected security incidents. Other Duties/Responsibilities * Coordinate closely with the US and Swiss IT organizations, external providers and local stakeholders to ensure reliable service and clear ownership of open actions. * Maintain accurate support tickets, asset records, technical documentation and user communications. * Provide IT support during production-critical events, site changes and planned maintenance, including occasional support outside normal business hours when required. * Perform other duties and support cross-functional projects as assigned. ## Related Videos - [A guide for effective talent acquisition and sustainable integration of international employees](https://www.wearedevelopers.com/videos/1081-a-guide-for-effective-talent-acquisition-and-sustainable-integration-of-international-employees) - [Smart, Connected, Unexpected: The Wild Side of IoT and AI](https://www.wearedevelopers.com/videos/1113-smart-connected-unexpected-the-wild-side-of-iot-and-ai) - [APIs and Architecture for scaling omnichannel payments](https://www.wearedevelopers.com/videos/90-apis-and-architecture-for-scaling-omnichannel-payments) - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [Car's are Technology on Wheels - Impact of Software and IT Competence in Automotive](https://www.wearedevelopers.com/videos/780-car-s-are-technology-on-wheels-impact-of-software-and-it-competence-in-automotive) - [Crew Management System for Airlines: Plan duties for pilots & flight attendants worldwide](https://www.wearedevelopers.com/videos/1444-crew-management-system-for-airlines-plan-duties-for-pilots-flight-attendants-worldwide) ## Related Articles - [IT Salaries in Germany](https://www.wearedevelopers.com/magazine/287-it-salaries-in-germany) - [IT Salaries in Austria](https://www.wearedevelopers.com/magazine/286-it-salaries-in-austria) - [Top-Paying Tech Jobs (with Salaries)](https://www.wearedevelopers.com/magazine/372-top-paying-tech-jobs-with-salaries) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [10 Highest Paying Jobs in Austria](https://www.wearedevelopers.com/magazine/268-10-highest-paying-jobs-in-austria) - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk)