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# E-Learning Support Specialist/Help Desk (IOTIS)

- **Company:** State of Georgia
- **Location:** Athens, GA, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Learning Management Systems, LiveChat, Microsoft Office, Elearning
- **Published:** September 10, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=87a0eca78122014f

## About the Role

* Associate's degree *and* Three (3) years of related work experience

*Note: Experience may substitute for the degree on a year-for-year basis.*, * Bachelor's degree in Education, Communications, or related field.

 * Ability to master Georgia DFCS training materials and effectively communicate same to DFCS online students.
 * Strong computer/technical skills, proficiency in Microsoft Office.
 * Customer service/communication experience, excellent interpersonal skills, and a clear, friendly telephone voice.
 * A quick learner, highly organized, and have a demonstrated ability to meet established deadlines.
 * Must be able to work in-person at the Athens, GA campus.
 * Georgia DFCS Office of Family Independence experience.
 * Teacher or trainer experience, K-12 or adult education background, classroom management experience.
 * Learning management system experience.
 * Knowledge of instructional design tools with web-based learning.

**IOTIS is contract funded by the Georgia Department of Human Services with potential for renewal. **, Associates degree *and* Three (3) years of related work experience -Note: Experience may substitute for the degree on a year-for-year basis.

## Description

* Perform a variety of administrative and technical support functions that support web-based instruction.
 * Conduct live orientation, policy and exam review sessions via Microsoft Teams for online courses in Food Stamps, Medicaid, TANF, and Business Support.
 * Assist IOTIS E-Learning Coordinator with instructing, monitoring, and interacting with Division of Family and Children Services (DFCS) online students and supervisors.
 * Answer help desk questions by phone, LiveChat, and email.
 * Assist in quality control for online training courses, including updating and improving training materials and ensuring accuracy of online policy materials.
 * Assist with data entry and reporting for any systems used by IOTIS.
 * Perform other duties as assigned.


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