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# Helpdesk Support Technician

- **Company:** Allegheny Millwork
- **Location:** Lawrence, PA, United States
- **Experience:** Starter
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Microsoft Outlook, Issue Tracking Systems, Virtual Private Networks (VPN), Networking Basics, Microsoft SharePoint, Software Deployment, VPN Clients, Wi-Fi Technology, Microsoft InTune, Computer Equipment, User Accounts
- **Published:** September 10, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=d2488d94728e166f

## About the Role

* 1-3 years of experience in a helpdesk, desktop support, or IT support role
 * Working knowledge of Windows 11 and general PC hardware troubleshooting
 * Familiarity with Microsoft 365 (Outlook, Teams, SharePoint, OneDrive) from an end-user and basic admin perspective
 * Exposure to Active Directory / Entra ID user and group management
 * Comfortable troubleshooting basic network connectivity issues (Wi-Fi, wired, VPN)
 * Strong communication skills - comfortable explaining technical issues to non-technical staff
 * Ability to prioritize and manage a ticket queue across multiple sites
 * Valid driver's license (occasional site travel required)

Nice to Have

 * Experience with Microsoft Intune or another MDM platform
 * Experience supporting a manufacturing, warehouse, or multi-site environment
 * CompTIA A+, Network+, or Microsoft certifications

## Description

We're looking for a Helpdesk Support Technician to provide first- and second-line technical support across our organization. You'll be the go-to person for day-to-day end-user issues - hardware, software, accounts, and connectivity - while working closely with our IT staff on larger infrastructure projects. This is a great role for someone who wants hands-on exposure to modern Microsoft 365 cloud administration and enterprise network environments in a manufacturing/warehouse setting.

What You'll Do

 * Provide first-line support for end users across all six divisions via ticketing system, phone, and in-person, resolving hardware, software, and connectivity issues
 * Manage user accounts, licensing, and access in Microsoft 365 and Entra ID (password resets, MFA enrollment, group/license assignments)
 * Support and troubleshoot Windows 11 desktops and laptops, including imaging, patching, and application deployment
 * Assist with device enrollment, compliance policies, and app deployment through Microsoft Intune
 * Perform basic network troubleshooting (Wi-Fi connectivity, switch port issues, VPN client access) and escalate complex issues
 * Support printers, scanners, and peripheral hardware across office and warehouse environments
 * Phone and tablet setups for employees with company devices
 * Set up new hire workstations and process offboarding for departing employees
 * Maintain accurate documentation of issues, resolutions, and IT assets in the ticketing/knowledge base system
 * Assist with basic AV/conference room support (Teams Rooms, displays, microphones)
 * Travel occasionally to Phoenix, McSherrystown, and Pittsburgh sites as needed for on-site support and project work


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