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# Senior IT Support Specialist

- **Company:** Casey's Inc.
- **Location:** Ankeny, IA, United States
- **Experience:** Expert
- **Salary:** $49,400.0 - $65,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Word, Microsoft Excel, Information Systems, Microsoft Office, Point-of-sale Software
- **Published:** September 14, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=2aeac37223f7478a

## About the Role

* Associate's degree in Information System or similar field, or equivalent work-related experience required.
 * At least three years of work-related experience required. CompTIA A+ Certification is a plus.
 * Proficient knowledge of ITSM tools and Microsoft Office programs including Word and Excel are strongly preferred.
 * Prior experience with Point-of-Sale Software, Fuel Software, and associated hardware is preferred.
 * Strong interpersonal and verbal communication skills.
 * Strong analytical and problem-solving skills with the ability to communicate with end users to their level of technical understanding.
 * Self-starter with the ability to work independently and within a team atmosphere.
 * Ability to build relationships and work collaboratively within the support team and across the organization.

## Description

* Serve as a key escalation point for complex technical issues that require advanced troubleshooting and problem-solving skills.
 * Respond to support requests through phone, chat, and our IT service management platform while delivering a positive support experience.
 * Diagnose hardware, software, and system issues using established processes, technical expertise, and critical thinking.
 * Guide team members through solutions and remediation steps, helping them gain confidence and understanding along the way.
 * Own incidents from initial investigation through resolution, ensuring timely communication and follow-up.
 * Document support activities, troubleshooting steps, and resolutions to maintain accurate records and strengthen team knowledge.
 * Collaborate with other IT teams to escalate and resolve issues that require specialized expertise.
 * Identify opportunities to improve support processes, tools, and documentation, helping create a better experience for both team members and the IT organization.
 * Mentor and support less experienced team members by sharing knowledge, best practices, and technical expertise.
 * Help safeguard Casey's systems and data by following security, privacy, and compliance standards.