> Markdown version of [/jobs/ext/3429729-it-support-technician-ii](https://www.wearedevelopers.com/jobs/ext/3429729-it-support-technician-ii). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Technician II - **Company:** Jabil Circuit, Inc. - **Location:** Shirley, MA, United States - **Contract:** Permanent contract - **Skills:** Microsoft Word, Microsoft Excel, Active Directory, VoIP, Microsoft Outlook, Configuration Management Databases, Dynamic Host Configuration Protocol, Desktop Computing, Domain Name System (DNS), Networking Hardware, Microsoft PowerPoint, Remote Service Software, TCP/IP, Wireless Networks, Office365, Tablet Computers, Microsoft Onedrive, Information Technology, Laptops, Servicenow, User Accounts - **Published:** September 1, 2026 - **Apply:** https://www.themuse.com/jobs/jabil/it-support-technician-ii-05b6f7 ## About the Role BE AWARE OF FRAUD: When applying for a job at Jabil you will be contacted via correspondence through our official job portal with a jabil.com e-mail address; direct phone call from a member of the Jabil team; or direct e-mail with a jabil.com e-mail address. Jabil does not request payments for interviews or at any other point during the hiring process. Jabil will not ask for your personal identifying information such as a social security number, birth certificate, financial institution, driver's license number or passport information over the phone or via e-mail. If you believe you are a victim of identity theft, contact the Federal Bureau of Investigations internet crime hotline (www.ic3.gov), the Federal Trade Commission identity theft hotline (www.identitytheft.gov) and/or your local police department. Any scam job listings should be reported to whatever website it was posted in. ## Description * Provide on-site IT support for the Clinton and Devens, Massachusetts locations. * Participate in the on-call rotation and respond to critical issues during and outside normal business hours. * Independently troubleshoot and resolve moderately complex to advanced desktop, laptop, software, operating system, network, printer, and end-user issues. * Install, configure, troubleshoot, upgrade, and maintain desktops, laptops, tablets, printers, mobile devices, and other IT equipment. * Support end users in person, by phone, and through remote support tools. * Serve as an escalation point for technical issues that cannot be resolved through first-level support. * Troubleshoot wired and wireless network connectivity, TCP/IP, DNS, DHCP, and network-connected devices. * Support Microsoft Active Directory, including user accounts, computers, permissions, and group membership. * Support Microsoft 365 applications including Outlook, Teams, OneDrive, Excel, Word, and PowerPoint. * Create, update, and manage incidents and service requests within ServiceNow while meeting established service-level expectations. * Maintain accurate IT asset and configuration information within ServiceNow and CMDB. * Assist with deployment, installation, relocation, and replacement of IT and network equipment. * Support conference rooms, audio/video equipment, VoIP phones, printers, scanners, and other site technology. * Assist with site IT projects, infrastructure upgrades, equipment refreshes, and deployments. * Work with internal IT teams and vendors to troubleshoot and resolve technical issues. * Identify recurring issues and recommend improvements or permanent solutions. * Create and maintain knowledge base articles and technical documentation. * Provide technical guidance and assistance to less experienced support technicians when needed. * Follow all company Safety, Quality, Security, and IT policies and procedures. * Perform other duties as assigned. ## Related Videos - [WeAreDevelopers LIVE - Playing in Production](https://www.wearedevelopers.com/videos/100363-wearedevelopers-live-playing-in-production) - [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go) - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [Getting under the skin: The Social Engineering techniques](https://www.wearedevelopers.com/videos/38-getting-under-the-skin-the-social-engineering-techniques) - [Turning Container security up to 11 with Capabilities](https://www.wearedevelopers.com/videos/718-turning-container-security-up-to-11-with-capabilities) - [Synthetic Insiders: The New AI Risk to Your Org](https://www.wearedevelopers.com/videos/100057-synthetic-insiders-the-new-ai-risk-to-your-org) ## Related Articles - [How Many Jobs Are Available in Technology?](https://www.wearedevelopers.com/magazine/450-how-many-jobs-are-available-in-technology) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025) - [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume) - [Should senior developers refuse interview coding challenges?](https://www.wearedevelopers.com/magazine/29-should-senior-developers-refuse-interview-coding-challenges) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers)