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# Enterprise IT Support Specialist I

- **Company:** Koniag Services, Inc.
- **Location:** Huntsville, AL, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Configuration Management, Cyber Security, Monitoring of Systems, Identity and Access Management, IT Management, Intrusion Detection Systems, Virtual Private Networks (VPN), Network Security, Network Troubleshooting, Linux System Administration, Log Analysis, Windows Desktop, Software Troubleshooting, Firewalls (Computer Science), Information Technology, Nessus, Vulnerability Analysis
- **Published:** September 12, 2026
- **Apply:** https://www.clearancejobs.com/jobs/9159250/enterprise-it-support-specialist-i

## About the Role

* Associate's degree in information technology, Cybersecurity, Computer Science, or related field from an accredited college or university
 * Minimum of 2 years of experience in IT support, system administration, or cybersecurity
 * Minimum of 2 years of experience working with DoD IT systems and security requirements
 * Current or working towards DoD 8570 IAT Level II or IAM Level I certification (Security+ CE, CCNA Security, or equivalent)
 * Familiarity with RMF (Risk Management Framework) processes and compliance requirements

Clearance Requirement:

 * Active Secret security clearance, * Basic understanding of DoD cybersecurity policies, including DISA STIGs, NIST 800-53 controls, and Army regulations
 * Basic familiarity with Windows and Linux server administration and security hardening
 * Basic proficiency in vulnerability scanning tools (e.g., ACAS/Nessus) and remediation processes
 * Knowledge of network security concepts, including firewalls, VPNs, and intrusion detection systems
 * Knowledge of system patching and configuration management using enterprise tools
 * Strong troubleshooting and problem-solving skills
 * Basic knowledge of monitoring tools and log analysis for security and performance issues
 * Good communication skills, both written and verbal
 * Ability to work under supervision and follow established procedures
 * Organizational skills with ability to manage multiple priorities and deadlines
 * Willingness to learn and develop technical skills
 * Currently security clearance or ability to obtain required clearances
 * Willingness to work on-site in Huntsville (Redstone Arsenal), Alabama

## Description

The Enterprise IT Support Specialist I will be responsible for ensuring the operational effectiveness and compliance of special sites. This role combines hands-on technical support with proactive security monitoring and risk mitigation.

Principal responsibilities will include but are not limited to:

 * Assist routine maintenance and support monitoring of IT systems across multiple special sites to ensure continuous operational availability
 * Assist execution of system patching, upgrades, and configuration changes in accordance with approved change management processes
 * Assists troubleshoot and resolving hardware, software, and network issues to minimize service disruptions
 * Support identification and assessment of cybersecurity risks, vulnerabilities, and potential performance degradation
 * Assist implementation of corrective actions to address identified security gaps and maintain compliance with Army cybersecurity policies and DoD standards
 * Monitor system logs and security alerts to detect and report potential security incidents to senior team members
 * Document all maintenance activities, configuration changes, and security incidents
 * Support stakeholders to plan and execute system changes during approved maintenance windows
 * Stay informed on applicable cybersecurity frameworks, including RMF, NIST, and DoD STIGs
 * Assist senior team members to submit required compliance documentation and status reports
 * Participate in assessments, audits, and continuous monitoring activities