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# IT Operations Engineer, End User Computing

- **Company:** POINT72, L.P.
- **Location:** San Francisco, CA, United States
- **Experience:** Expert
- **Salary:** $110,000.0 - $170,000.0
- **Contract:** Permanent contract
- **Skills:** Collaborative Software, Issue Tracking Systems, Information Technology Operations, IP Pbx, Windows PowerShell, User Environment Management, Scripting, Information Technology, Laptops, Splunk
- **Published:** September 13, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=9fc62393f9139395

## About the Role

* Minimum 5 years of experience in client service, desktop support, or technical support role with demonstrated proficiency supporting PCs, laptops, video conferencing solutions, mobile devices, and voice systems
 * Bachelor's degree in technology, computer science, or a related discipline from an accredited institution
 * Demonstrated experience supporting investment professionals in the financial industry
 * Knowledge of market data and electronic trading platforms such as Bloomberg and Neovest
 * Experience scripting and automating operational tasks using tools such as PowerShell and Splunk
 * Proven ability to troubleshoot and remediate complex issues across an enterprise, produce root cause analyses, and recommend risk mitigation actions
 * Experience using an incident tracking system to document, track, and report incidents, problems, and service requests
 * Availability to provide rotational 24x7 on-call support and flexibility for domestic and international travel
 * Strong client service skills, self-direction within a global team, and an appetite for learning new technologies
 * Commitment to the highest ethical standards

## Description

* Lead delivery of best-in-class end-user technology services across the firm, shaping the support model and directly improving the client experience
 * Build and operate hands-on support for PCs, laptops, video conferencing solutions, mobile devices, and collaboration tools to enable high-performance teams
 * Troubleshoot and resolve complex hardware, software, and connectivity issues with urgency, clear communication, and client-focused outcomes
 * Develop and deliver training, documentation, and knowledge articles to increase technology adoption and client self-sufficiency
 * Automate repetitive operational tasks and implement scripting solutions to improve reliability and reduce mean time to resolution
 * Manage small and large-scale technology projects by producing written project plans, coordinating resources, and delivering timely status reports
 * Partner with vendors and on-site service providers to establish service levels, coordinate escalations, and drive resolution
 * Own the incident lifecycle using the incident tracking system, perform root cause analyses, and implement corrective actions to prevent recurrence
 * Provide rotational 24x7 on-call support and remain flexible for domestic and international travel to support critical deployments and escalations
 * Perform routine system health checks, workstation builds, moves, adds, and changes, and coordinate hardware lifecycle activities to maintain operational readiness