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# Workplace Technologies Specialist Operations

- **Company:** GAF LLC
- **Location:** Burgaw, NC, United States
- **Experience:** Expert
- **Salary:** $68,000.0 - $93,500.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Android Software Development, Network Topologies, Enterprise Software Applications, Google Drive, Tablet Computers, Network Support, Gsuite, Google Meet, Servicenow
- **Published:** September 15, 2026
- **Apply:** https://dejobs.org/x/x/2E7903ABEF9846D98C05F86E1673DAD7/job/

## About the Role

* Bachelor's Degree Preferred
 * 5+ Years of supporting Windows Operating Systems in an Enterprise or Manufacturing Environment
 * Proven Ability to Multitask

Technical Knowledge, Skills and Abilities

 * Understanding of Mobile Technology (iPhones, Androids, iPads, and Tablets)
 * Understanding of Plant Network Topology w/ Wireless Troubleshooting skills
 * Knowledge of Google Workspace (Preferred)
 * Knowledge of Service Now a Plus
 * ITIL Foundation a Plus

## Description

At GAF, we cover more than buildings. We cover each other. No matter what role, tenure, or track, under this roof you are empowered to be there for your teammates, your customers, and especially your community. Under this roof, we don't back down from hard work- we support one another in pursuit of something bigger. We define the future while leading the present. And under this roof, we own our opportunities. Becoming the market leader only happens when everyone feels they have the opportunity, and the support, to thrive. We are GAF. And under this roof, we protect what matters most., A key member of the Workplace Technology team, the Workplace Technologies Specialist Operations will be responsible for the Implementation and Support of Enterprise Technologies, Hardware, and Plant IT Support. This role will provide onsite support at Residential and Commercial Plants. The Workplace Technology team is dynamic, constantly evolving, and innovative. The Workplace Technologies Specialist Operations must possess the skills to multitask Support and Projects in a fast-paced environment.

Essential Duties

 * Laptop / PC Replacements - Properly migrate, procure, and ship back old devices.
 * Google Workplace Support (GMail, Docs, Sheets, Slides, Meet, Google Drive)
 * Assist with local Plant support as well as other Plants and HQ remote support
 * Tablet Provisioning and Support
 * Assist with Local Plant Network Support
 * Printer Support & Troubleshooting
 * Google Meet and AV Equipment Support
 * Monitor, log and track assigned technical problems in our Ticket Management system (Service Now)
 * Support IOT & WMS Android Tablets
 * Support Digital Display Boards
 * Collaborate with other Plant and Corporate IT Staff
 * Document procedures, standards, and best practices
 * We need a Workplace Technologies Specialist that can perform the above tasks as well as possess the ability to quickly dive into critical issues and perform Root Cause Analysis. You should be confident in your capacity to provide support and communicate to GAF leadership.