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# Sales Planning Specialist, Enterprise Support Strategy & Operations (ESSO)

- **Company:** Amazon.com, Inc.
- **Location:** Arlington, VA, United States
- **Experience:** Expert
- **Salary:** $133,900.0 - $181,200.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Excel, Amazon Web Services, Salesforce.Com
- **Published:** September 4, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=cb91f2493ac6500b

## About the Role

* 10+ years of Microsoft Excel experience
 * Bachelor's degree or equivalent
 * Experience developing and implementing systems/tools utilized for CRM, variable compensation, revenue reporting, forecasting, Salesforce automation, etc.
 * Experience defining, refining and implementing sales processes, procedures and policies or equivalent

PREFERRED QUALIFICATIONS

 * Experience using Salesforce (or other CRM tool) or BI tools
 * Experience presenting to senior leadership

## Description

* Own the end-to-end process for mapping Enterprise Support leaders and accounts to go-to-market channels through the Sales Hierarchy, ensuring continuous and accurate territory alignment.
 * Manage customer transfers triggered by territory changes, coordinating with Sales and support teams to maintain uninterrupted service delivery.
 * Govern data hygiene of account-to-channel records through record management, sales account planning, and hierarchy adoption processes.
 * Negotiate and influence Sales planning, field leadership, and operations stakeholders to position Enterprise Support as a proactive partner in territory decisions.
 * Identify process gaps in alignment workflows and design improvements that reduce reactive escalations and increase operational consistency.

A day in the life
AWS Enterprise Support partners closely with field leaders and Sales teams to deliver world-class support to customers ranging from fast-growing mid-market companies to enterprise and public sector organizations. The team believes that proactive alignment between support and Sales territories is critical to customer success.

We operate in a collaborative, global environment where strong stakeholder management and persuasion are valued alongside operational precision. If you want to play a central role in how AWS supports its customers at scale and grow your career alongside a motivated, inclusive team, we would love to hear from you.

About the team
About the Team