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# Regional Service Desk Technician

- **Company:** ERC
- **Location:** United States
- **Experience:** Experienced
- **Salary:** $60,320.0 - $72,800.0
- **Contract:** Permanent contract
- **Skills:** Antivirus Softwares, Business Systems, Microsoft Office, Windows Servers, Azure Active Directory, VMware VSphere, Windows Desktop, Cloud Platform System, Malware, Vmware
- **Published:** September 15, 2026
- **Apply:** https://www.thejobnetwork.com/job/4349afc0-7c87-4fe3-aa26-992a98fca2dd/service-desk-technician

## About the Role

* HS Diploma
 * 3+ years of experience in similar role
 * Knowledge with Microsoft Office 365 email and applications
 * Familiarity with Windows and Azure Active Directory services
 * Experience with Apple hardware and operating systems, PC and Microsoft hardware and operating system
 * Familiarity with: endpoint security, anti-virus, and malware; Windows Server administration; VMWare vSphere and Horizon; medical environments and HIPAA compliance.
 * Communication: Ability to communicate in a professional manner with all levels of the organization (both verbally and in writing).

Bonus Qualities:

 * A+, Network+, Security+ certification
 * Associates degree

The compensation range for this position is based upon candidate experience and market expectations.

## Description

The Regional Service Desk Technician supports a variety of business hardware, software, services, and on-premises and cloud-based platforms in a mixed Microsoft, Mac and VMWare VDI environment. The successful Regional Service Desk Technician demonstrates a desire to continuously learn and improve while supporting Eating Recovery Center/Pathlight's distributed staff and nationwide network of patient treatment locations to minimize disruptions to normal operations. Using excellent written and verbal communication, critical thinking and technical expertise, the Service Desk Technician will assist users at all levels of the organization by diagnosing and resolving technical issues, providing instruction on standard practices, creating new and updating existing documentation, and other duties as assigned. This role will be designated to provide scheduled onsite service and emergency site visits within a specific geograpic region., * Provides Tier 1 level direct end-user support of essential technology and business systems, including, but not limited to, operating systems, security tools, applications, email systems, workstation, and peripheral hardware.

 * Performs regularly scheduled site visits with all facilities located within the assigned region. Site reviews will include equipment environment health checks, inventory validation, asset retrieval, and deployment of new assets for special projects. The regional coordinator will also serve as the primary IT point of contact/escalation for any site-specific issues.
 * Escalates and coordinates Tier 2 support incidents to System Administration team. Coordinates resolution with end users and ensure continuity of service to ERC teammates in the field. Work with system administrators on lessons learned and identify new requirements for documentation or SOPs.
 * Creates, updates, and maintains documentation including accurate tracking of work performed, information regarding standard procedures, common troubleshooting, etc.
 * May be assigned projects such as device rollouts, new site openings, etc..