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# Field Service Supervisor, Utility, Crew Based

- **Company:** Tesla Motors
- **Location:** Matthews, NC, United States
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Microsoft Word, Microsoft Excel, Confluence, JIRA, Microsoft Outlook, Computerized Maintenance Management Systems, Issue Tracking Systems
- **Published:** September 16, 2026
- **Apply:** https://diversityjobs.com/main/sendform/8/8/28176/1/18337748?backUrl=%2Fcareer%2F18337748%2FField-Service-Supervisor-Utility-Crew-Based-North-Carolina-Matthews

## About the Role

* Will have Commercial or Utility Scale Industrial Storage experience preferred with 1+ years experience creating Scopes of Work for maintenance or electrical services
 * Will have 3+ years of experience working within maintenance, operations, and management
 * Ability to manage voluminous amounts of data especially while using Excel, Outlook, and Word
 * Strong attention to detail, organizational, time-management, and problem-solving skills
 * Experiencing writing Corrective Action Reports and strong Case Management skills and familiarity with ticketing systems such as JIRA, Confluence, or similar Computerized Maintenance Management Systems (CMMS) preferred
 * Recent training and current certification as required in OSHA / NFPA 70E / Safety experience with PV systems preferred
 * Must have compliant government issued identification for domestic air travel and/or to access certain federal facilities. Valid driver's license required

## Description

Tesla is seeking an experienced and dynamic Field Supervisor to provide Technicians/Electricians with training opportunities, manage schedules, follow up on open cases, actively monitor fleets, and fulfill preventative maintenance obligations. The Field Supervisor will be responsible for most, post-installation responsibilities and service work as it relates to performance and system uptime with the support of associated engineering and deployment teams.
What You'll Do

 * Manage Service Technicians/Electricians, set schedules and priorities to aid in the troubleshooting and repair of equipment within assigned region
 * Be ready to travel for extended periods of time covering multiple locations in respective region with minimal notice. Maintain high levels of communication and feedback within the service organization; prepare daily updates of work completed, problems identified, and future timelines
 * Exercise discretion and independent judgment while overseeing the field service work and their successful completion of work orders as they relate to troubleshooting down or underperforming systems
 * Evaluate the work of technicians and electricians to provide both quarterly and yearly performance reviews along with controlling overall regional spend and when needed propose cost effective solutions
 * Provide necessary "On-boarding", "On-the-Job-Training" and training resources to Field Service Technicians. Work with Engineering and Training departments to ensure effective processes are in place
 * Responsible for the day-to-day operation. Including acting on actual events, arrange resources and monitor the progress. Review expense reports and timesheets for accuracy
 * Safety oriented, ability to prioritize safety standards for the field and escalate activities that may jeopardize the safety of field technicians or equipment