> Markdown version of [/jobs/ext/3431328-desktop-analyst](https://www.wearedevelopers.com/jobs/ext/3431328-desktop-analyst). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Desktop Analyst - **Company:** Craft - **Location:** San Diego, CA, United States - **Salary:** $49,920.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Apple Mac Systems, Complex Networks, Cyber Security, Microsoft Management Console, Desktop Computing, Linux, Domain Name System (DNS), Hard Disk Drives, Issue Tracking Systems, Virtual Private Networks (VPN), Local Area Networks, Network Troubleshooting, Microsoft Office, Windows Servers, Networking Basics, Network Connections, Software Deployment, Software Systems, TCP/IP, Transmission Control Protocol (TCP), Software Troubleshooting, Peripherals, Firewalls (Computer Science), Computer Equipment, Information Technology, Laptops, Firewall Services Module, User Accounts - **Published:** September 16, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=df3d2e2115659eb7 ## About the Role In this role, you will be responsible for providing comprehensive technical support and troubleshooting services for desktop and laptop computers, peripherals, and related hardware and software systems. Your expertise will ensure the seamless operation of our organization's IT infrastructure, enabling users to perform their tasks efficiently and effectively. The ideal candidate will possess strong problem-solving skills, excellent communication abilities, and a thorough understanding of various operating systems and network environments., * Proven experience in desktop support or IT support roles with a strong focus on technical troubleshooting across diverse platforms. * Familiarity with help desk systems for ticket management and issue tracking. * Solid understanding of computer networking concepts including LAN/WAN architecture, TCP/IP protocols, DNS management, VPNs, firewalls, and TCP troubleshooting. * Hands-on experience supporting Windows (including Windows Server environments), macOS, Linux operating systems. * Knowledge of Microsoft Office applications as well as enterprise tools like Active Directory management. * Experience supporting computer hardware components such as motherboards, hard drives, RAM modules, printers, and mobile devices. * Strong analysis skills to diagnose complex technical issues quickly and accurately. * Excellent communication skills to effectively interact with users at all levels of technical proficiency. * Ability to work independently or within a team environment while managing multiple priorities efficiently. * Pass a drug test and background check. ## Description * Deliver prompt and professional technical support to end-users via help desk systems, resolving issues related to hardware, software, operating systems, and network connectivity. * Troubleshoot and resolve hardware problems involving desktops, laptops, printers, mobile devices, and peripherals. * Assist with software troubleshooting including applications, operating systems such as Windows, macOS, Linux, and Microsoft Office suite. * Manage user accounts and permissions through Active Directory management tools; support user onboarding and offboarding processes. * Diagnose and resolve network issues including LAN (Local Area Network), TCP/IP protocols, DNS configurations, VPN connections, firewalls, and TCP troubleshooting. * Support computer management tasks such as system updates, software installations, hardware upgrades, and equipment deployment. * Maintain accurate records of customer support tickets; prioritize issues based on urgency and impact; follow up to ensure resolution. * Collaborate with IT infrastructure teams to address complex network troubleshooting or security-related concerns. * Assist in maintaining IT security protocols by supporting firewall configurations and VPN access controls. * Provide guidance on mobile device management and support for various operating systems across multiple device types. ## Related Videos - [The Developer Workstation Blind Spot: Why Your Security Stack Can't See What Matters Most](https://www.wearedevelopers.com/videos/100254-the-developer-workstation-blind-spot-why-your-security-stack-can-t-see-what-matters-most) - [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go) - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [Docker network without Docker](https://www.wearedevelopers.com/videos/1418-docker-network-without-docker) - [Turning Container security up to 11 with Capabilities](https://www.wearedevelopers.com/videos/718-turning-container-security-up-to-11-with-capabilities) - [Checkmate: 5 Real Incidents That Can End a Software Company](https://www.wearedevelopers.com/videos/100126-checkmate-5-real-incidents-that-can-end-a-software-company) ## Related Articles - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [Top-Paying Tech Jobs (with Salaries)](https://www.wearedevelopers.com/magazine/372-top-paying-tech-jobs-with-salaries) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated)