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# NOC Technician Tier 2

- **Company:** TGIPOWER, LLC
- **Location:** West Caldwell, NJ, United States
- **Experience:** Experienced
- **Salary:** $75,000.0 - $85,000.0
- **Contract:** Permanent contract
- **Skills:** Multitier Architecture, Microsoft Windows, Windows Servers, Windows PowerShell, Remote Access Technology, Scripting, Computer Network Operations, SentinelOne Expertise
- **Published:** September 16, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=76107edcc1c15055

## About the Role

* Associate's Degree in IT, Networking, or equivalent experience.
 * 2+ years' experience in NOC or Help Desk Tier II role.
 * Strong troubleshooting skills across Windows Server systems and advanced networking.
 * Familiarity with RMM tools and backup platforms.
 * Experience with Microsoft PowerShell., * CompTIA A+, Network+
 * NinjaOne certification (preferred but not required)
 * Microsoft 365 Fundamentals, * Excellent written documentation and ticketing hygiene.
 * Analytical thinker with a team-first attitude.
 * Able to multitask and prioritize under time-sensitive conditions.

Job Type: Full-time

## Description

The NOC Technician 2 plays a key mid-level support role within the Network Operations Center. This position bridges the gap between frontline alert responders and senior engineering staff. The NOC Tech 2 is responsible for handling complex remediation of alerts, assisting with onboarding processes, and supporting infrastructure stability across managed clients. This position is ideal for a technician with advanced troubleshooting skills and a proactive approach to improving monitoring reliability and documentation., * Respond to and resolve alerts escalated from Tier I technicians.

 * Troubleshoot backup failures, disk space issues, offline agents, and performance anomalies.
 * Apply fixes directly in RMM tools (NinjaOne) or escalate to NOC Engineers as needed., * Assist with the setup of monitoring profiles for new clients.
 * Configure standard policies and thresholds in NinjaOne.
 * Support deployment of software agents and onboarding runbooks.

Backup Oversight

 * Review and report on Acronis backup job status.
 * Initiate recovery testing in coordination with NOC Engineer.
 * Document recovery steps and provide feedback on backup workflows.

Documentation & Communication

 * Update ticket and remediation documentation in ConnectWise Manage.
 * Create and maintain SOPs related to RMM alert remediation.
 * Participate in daily team syncs to report progress and share updates., * NinjaOne RMM: Alert response, scripting, remote access
 * ConnectWise Manage: Ticket handling and documentation
 * Acronis: Backup status review and escalation
 * Microsoft 365, SentinelOne (basic understanding for correlation)
 * Systems administration using Microsoft PowerShell on Windows