> Markdown version of [/jobs/ext/3431404-jr-it-helpdesk-specialist-pacific-standard-time](https://www.wearedevelopers.com/jobs/ext/3431404-jr-it-helpdesk-specialist-pacific-standard-time). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Jr. IT Helpdesk Specialist (Pacific Standard Time)

- **Company:** TopDog Law LLC
- **Location:** United States (Remote available)
- **Experience:** Starter
- **Salary:** $48,600.0 - $59,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Artificial Intelligence, Apple Mac Systems, JIRA, User Authentication, Command-Line Interface, Cloud Computing, Collaborative Software, Document Management Systems, Issue Tracking Systems, IT Management, Network Troubleshooting, Remote Access Technology, Gsuite, Zendesk, Servicenow
- **Published:** September 16, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=672edb6fb350a93c

## About the Role

We are a fully remote team that share trust, open communication, and a commitment to doing great work. If you love ownership, thrive in a fast-moving environment, and want to help build something exceptional, you'll feel right at home here., We're looking for a motivated Junior IT Helpdesk Specialist to join our IT support team to provide responsive, high-quality technical support to a remote workforce. This role is ideal for someone who thrives in a fast-paced environment, has strong troubleshooting skills across hardware, software, and connectivity issues, a willingness to learn, and solid communication skills. The specialist will serve as a frontline resource, providing white-glove service, for attorneys, paralegals, and administrative staff, ensuring minimal downtime and exceptional user experience., * 0-1 year of Helpdesk or IT support experience, ideally in a remote or multi-location environment.

 * Strong troubleshooting skills across hardware, software, networking, and remote-access tools.
 * Good problem-solving instincts and willingness to research solutions.
 * Experience supporting Google Workspace & Microsoft 365, Windows & MacOS, and common collaboration tools.
 * Excellent communication skills with a customer-service mindset.
 * Proven ability to collaborate effectively with peers, managers, and cross-functional teams, demonstrating strong teamwork.
 * Proven time management and prioritization skills to handle multiple simultaneous tasks and tickets with minimal supervision.
 * Proficiency in reading and writing in English.
 * Must be able to work EST business hours consistently.

Preferred (Nice to Have):

 * Familiarity with ticketing systems (Zendesk, Jira, ServiceNow, etc.)
 * Basic scripting or command-line experience
 * Exposure to cloud platforms (Microsoft 365 admin, Google Workspace)
 * AI/Claude

## Description

* Manage and escalate tickets appropriately, ensuring timely follow-up and clear communication.
 * Troubleshoot and resolve issues related to Windows/Mac workstations, accessories, mobile devices, legal-industry software, and network issues.
 * Support Google Workspace & Microsoft 365, document management systems, video conferencing, and authentication tools.
 * Assist with new-hire onboarding, including account setup, device configuration, and user orientation.
 * Maintain and update IT documentation, FAQs, and knowledge base articles.
 * Collaborate with IT leadership on process improvements, recurring issue analysis, and system enhancements.
 * Ensure adherence to security policies, confidentiality requirements, and compliance standards relevant to legal environments.