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# IT Help Desk Technician

- **Company:** Medlink, Incorporated
- **Location:** Los Angeles, CA, United States
- **Experience:** Experienced
- **Salary:** $52,000.0 - $72,800.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, VoIP, Computer Networks, Data Security, Desktop Computing, Microsoft Office, Microsoft Operating Systems, Microsoft SQL Server, Windows Servers, Information Technology, Network Server
- **Published:** September 2, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=82e754b2938be2c5

## About the Role

Our company stands behind core values that include excellence, service, integrity, respect, unity, and perseverance. The right fit is essential for this position. This person should be a self-starter, organized, and able to prioritize and efficiently manage multiple assignments., · A minimum of 5 years experience in Information Technology

· Computer Networking: 3 years (Preferred) Help desk: 2 years (Preferred)

· Polite, patient, and positive attitude and is supportive of non-technical team members.

· Familiar with Microsoft operating systems and Office Products

· Windows server, active directory, Exchange, MS SQL

· Microsoft 365 administration

· Performing problem-solving tasks when alerted by a user or monitoring system

· Ability to work well with employees in various departments within the Company

· Able to work in a fast-paced environment

## Description

· Create new users, resolve issues with systems and programs

· Provide in-house and remote user support with various programs and equipment

· Troubleshoot issues with desktops, laptops, mobile devices, printers and copiers onsite and remotely

· Ensure all operating systems are running smoothly and all updates are made in a timely manner

· Maintain computers and install/update necessary programs and software

· Manage and distribute Cell Phones and assist with office phones and VOIP

· Configuration and upkeep of servers, computers, and security systems

· Training or directing users on the correct use of software and hardware within the system

· Assist with other duties as assigned