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# Help Desk Specialist

- **Company:** LHH
- **Location:** Uniondale, NY, United States
- **Experience:** Experienced
- **Salary:** $56,160.0 - $62,400.0
- **Contract:** Permanent contract
- **Skills:** Access Network, Business Software, Document Management Systems, Identity and Access Management, Virtual Private Networks (VPN), Office365, Computer Equipment, User Administration
- **Published:** September 17, 2026
- **Apply:** https://www.lhh.com/en-us/search-jobs/x/us_en_27_812127_3138189

## About the Role

* 3+ years of experience in a Help Desk, Service Desk, Technical Support, or Desktop Support role.
 * Hands-on experience supporting Windows environments and Microsoft 365 applications.
 * Strong troubleshooting skills across desktop hardware, software, networking, and user access issues.
 * Experience supporting collaboration technologies, including video conferencing and business communication platforms.
 * Excellent communication, customer service, organizational, and problem-solving abilities.
 * Ability to manage multiple priorities in a fast-paced support environment.
 * IT certifications such as CompTIA A+, Microsoft certifications, or similar credentials are highly valued.
 * Experience supporting document management, professional services, legal, financial, or other specialized business applications is a plus.

## Description

I am partnering with a well-established professional services organization to identify a customer-focused Help Desk Specialist. This opportunity is ideal for an IT support professional who enjoys solving technical challenges, providing outstanding end-user support, and working in a collaborative environment. The role offers exposure to a wide range of technologies while supporting professionals across multiple office locations., * Deliver first and second-level technical support for hardware, software, network access, and end-user technology issues.

 * Troubleshoot and resolve incidents related to workstations, Microsoft 365 applications, printers, mobile devices, VPN connectivity, phones, and conferencing tools.
 * Support employee onboarding and offboarding activities, including account provisioning, device setup, and access management.
 * Assist with workstation deployments, equipment installations, technology refresh projects, and conference room technology support.
 * Utilize a ticket management system to document, prioritize, and resolve service requests in a timely manner.
 * Partner with team members and internal stakeholders to ensure a high level of customer satisfaction and service delivery.
 * Contribute to IT initiatives and projects that enhance operational efficiency and user experience.


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