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# Sr. Client Implementation Specialist

- **Company:** First American
- **Location:** United States (Remote available)
- **Experience:** Expert
- **Salary:** $73,900.0 - $98,500.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Word, Microsoft Excel, Data Analysis, Microsoft PowerPoint, Data Management
- **Published:** September 19, 2026
- **Apply:** https://diversityjobs.com/main/sendform/8/8/28176/1/18342807?backUrl=%2Fcareer%2F18342807%2FSr-Client-Implementation-Specialist-Tennessee

## About the Role

* Bachelor's degree or equivalent combination of education and experience
 * 5+ years of related experience
 * Strong analytical skills to determine root cause of problems and apply creative and effective solutions
 * Ability to analyze a situation, interview, formulate questions, and probe for deeper knowledge/understanding
 * Strong customer service skills
 * Data management skills to analyze data and provide recommendations on findings
 * Knowledge of general business, production, and/or operation environment and general cost benefit awareness
 * Strong written and oral communication skills to define parameters to meet business requirements; creates documents which define build requirements
 * Presentation skills
 * Proficient in Microsoft Word, Excel and PowerPoint

#LI-DS1

## Description

* Provide a wide range of support to proactively identify, support and address client needs.
 * May act as the team's resource and subject matter expert.
 * Work closely with management and internal teams to identify client implementation needs and develop configurations which support business and client processes.
 * Identify, develop, and deliver training and education to clients.
 * Conduct online meetings/conference calls to orient clients, present new functionality, deliver training, and collaborate with clients about concerns.
 * May be involved in pre-sales product demonstrations or provide assistance in scoping projects or developing proposals.
 * Document and organize SOPs, process workflows and statistical data.
 * Participate in a range of presentations, gather information, create materials, present findings, lead discussions with internal teams and clients.
 * Identify trends, share customer insights, and provide recommendations for solutions to management.


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