> Markdown version of [/jobs/ext/343202-helpdesk-coordinator-va2756](https://www.wearedevelopers.com/jobs/ext/343202-helpdesk-coordinator-va2756). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Helpdesk Coordinator VA2756 - **Company:** Anabas - **Location:** London, UK - **Salary:** £29,000.0 - **Contract:** Permanent contract - **Skills:** Computer-Aided Facility Management, Microsoft Office, Data Logging - **Published:** June 11, 2026 - **Apply:** https://uk.indeed.com/viewjob?jk=b0045a82a6551171 ## About the Role Do you have experience in Sage?, Were looking for someone who is proactive, professional, and highly organised. Youll thrive in a busy environment, balancing priorities while keeping customer service at the heart of everything you do. Essential Skills & Qualities: * Previous office experience in a similar role * Strong communication skills, able to manage customer expectations * Excellent organisational skills with the ability to prioritise effectively * Confident IT user (Microsoft Office, email, CAFM systems, or similar) * A positive team player with a flexible, can-do approach * Reliable, self-motivated, and committed to delivering work to a high standard ## Description As a Helpdesk Coordinator, you will be the first point of contact for incoming requests via email and phone, ensuring a professional and timely response. Youll manage the scheduling of engineers and sub-contractors, maintain accurate records on our CAFM system (QFM), and provide essential administrative support to keep operations running smoothly., * Helpdesk call and mail box management- Answering callers and email requests or enquiries accordingly and in line with contractual arrangements. * Logging client requests on QFM, ensuring they are accurately logged and assigned to the correct SLA, delivery team or contractor. * Liaise with engineers, soft service teams and contractors to schedule work, chase updates, work records and reports to update QFM records accordingly. * Ordering of materials and equipment as required. * Manage, prepare and submit quotations within required SLA on behalf of the FM team. * Responsible for completing client and internal reports from QFM * Management of purchase ordering on SAGE. Raising Purchase order & completing accurate goods receipting of invoices as required. * Monthly reporting on statutory and mandatory compliance of PPMs * Assist the technical team & FMs with reviewing contractor management Obtaining and reviewing insurance documents, training certs, risk assessments and booking in attendances at site with site leads * Complete any other helpdesk related tasks to support our client and wider FM team, as required. * Liaise with the central helpdesk team based in Darlington on a regular basis * Be prepared to participate in an on call rota in conjunction with the central helpdesk., * 33 days annual leave (including Bank Holidays) * Employee Assistance Programme * Recognition and Reward scheme * Cycle to Work scheme * Recommend a Friend scheme * Company events * Aviva Digital GP service * Training and development opportunities * Subsidised gym membership * Access to healthy snacks and drinks Ready to join us? 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