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# IT Manufacturing Applications Associate

- **Company:** General Dynamics Land Systems
- **Location:** Lima, OH, United States
- **Experience:** Starter
- **Contract:** Permanent contract
- **Skills:** Computer-Aided Design, Web Portals, Microsoft Office, Kubernetes, Information Technology, Docker
- **Published:** September 10, 2026
- **Apply:** https://diversityjobs.com/main/sendform/8/8/28176/1/18232805?backUrl=%2Fcareer%2F18232805%2FIt-Manufacturing-Applications-Associate-Ohio-Lima

## About the Role

* High School Diploma is required
 * Associates degree related to information technology preferred
 * Knowledge of windows based Operating systems
 * 1-3 year's experience working in IT
 * Proficient in Microsoft Office
 * Excellent problem solving abilities
 * Basic Network architecture knowledge
 * Good written and oral communication skills
 * Exceptional interpersonal skills, with a focus on rapport building, listening, and questioning skills
 * Strong documentation skills
 * Knowledge of the below systems preferred but not required

 * Kubernetes
 * Docker
 * Manufacturing Execution Systems
 * CAD Software
 * CAM Software

 * Strong interpersonal, written, and oral communication skills.
 * Able to conduct research into application issues
 * Ability to present ideas in user-friendly language.
 * Highly self-motivated and directed, with keen attention to detail.
 * Proven analytical and problem-solving abilities.
 * Able to effectively prioritize tasks in a high-pressure environment.
 * Strong customer service orientation.
 * Experience working in a team-oriented, collaborative environment.
 * 9/80 work week and on-call availability
 * 10% business travel
 * Sitting for extended periods of time.
 * Rotational On Call assignment
 * Dexterity of hands and fingers to operate a computer keyboard, mouse, power tools, and to handle other computer components.

## Description

Manufacturing Applications Associates are Information Technology (IT) professionals who support the manufacturing applications and users at General Dynamics Land Systems.

Manufacturing Applications Associates work closely with various IT functional groups to resolve application issues within the organization., * Provide support of incoming requests through the service desk, via telephone, web portal, email, chat and all operational contact types to ensure courteous, timely, and effective resolution of end-user issues.

 * Build rapport and gather problem details from customers.
 * Prioritize incidents and service requests according to defined processes.
 * Record, track, and document the incident within the Service Desk application.
 * Use remote tools and diagnostic utilities to aid in troubleshooting.
 * Work with end user to test fixes to ensure an incident has been adequately resolved.
 * Contribute to technician knowledge base as needed.
 * Provide suggestions for continual improvement


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