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# Tech Support Technician - 1-level - Germany

- **Company:** Luminator Technology Group, LLC
- **Location:** United States
- **Contract:** Permanent contract
- **Skills:** Computer Programming, Customer Data Management, Issue Tracking Systems, Microsoft Office, Network Service, Remote Access Technology, Extensible Markup Language (XML), Information Technology
- **Published:** September 17, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=4c7b618641255dd6

## About the Role

* Knowledge with IT infrastructure, Ms Office
 * Experience in a technical/technology sector
 * Strong team and customer orientation
 * Experience in diagnostics and structured problem-solving
 * Knowledge of IT infrastructure and network communication (BAT scripts,
 * XML, CSV)
 * Familiarity with ticketing/CRM systems and Microsoft tools
 * Independent, self-motivated, and solution-oriented
 * Fluent in English and German

## Description

We are currently looking for a Tech Support Technician to support internal and external customers during trouble shooting - 1 -level support.

What you will do:

 * Programming of customer data based on requests / requirements
 * Support customers during integration process of new systems
 * Technical support via telephone, email, ticketing system, or remote access
 * Diagnosis of hardware/software problems based on logs and test results
 * Performing maintenance and device configurations
 * Maintaining service reports and ticket documentation
 * Inspecting returned items and ensuring troubleshooting
 * Collaborating with internal teams to resolve issues
 * Reporting recurring errors and suggesting improvements


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