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# CRM Strategist

- **Company:** Kairos Recruitment Group
- **Location:** UK (Remote available)
- **Experience:** Experienced
- **Salary:** £93,600.0 - £114,400.0
- **Contract:** Permanent contract
- **Skills:** A/B Testing, Data Analysis, Asana, Customer Data Management, Shopify, Klaviyo Email and SMS Marketing, Slack
- **Published:** June 11, 2026
- **Apply:** https://uk.indeed.com/viewjob?jk=f13f0688ed049f0c

## About the Role

Do you have experience in Social media management?, Essential CRM Experience

 * 3-5+ years of hands-on Klaviyo experience within DTC ecommerce across CRM
 * Proven ownership of $1M+ attributed email revenue in the last 12 months (or equivalent portfolio performance)
 * Experience leading small teams and managing project delivery
 * Strong lifecycle architecture experience, including 50+ automated flows built and launched
 * Deep understanding of deliverability, inbox placement, and reputation management
 * Demonstrated success running structured A/B testing programmes

Technical Skills

 * Klaviyo, Shopify, Attentive, Asana, Slack
 * Triple Whale, Lifetimely, Hiro Analytics
 * Segmentation, attribution, cohort analysis, and retention strategy
 * GDPR, CAN-SPAM, SMS compliance, QA processes, and email best practices

Who You Are

 * Commercially minded and obsessed with outcomes
 * Strategic, analytical, and highly organised
 * Comfortable owning client relationships and presenting insights
 * A natural leader who raises standards and supports teammates
 * Passionate about turning customer data into profitable growth

## Description

We're looking for an experienced CRM / Lifecycle Marketing Manager to take ownership of retention strategy and revenue growth for a portfolio of fast-growing DTC brands.

This is an opportunity to work with ambitious e-commerce businesses, lead client strategy, and drive measurable results through world-class email and SMS marketing. You'll join a team that values ownership, innovation, collaboration, and continuous improvement.

What You'll Be Doing

 * Own CRM retention strategy for 5-6 ecommerce brands
 * Build and optimise high-performing CRM email and SMS programmes in Klaviyo
 * Lead campaign planning, lifecycle strategy, testing, and reporting
 * Manage and mentor designers/builders within your pod
 * Use data and attribution insights to drive revenue growth and customer lifetime value
 * Deliver clear client communication and strategic recommendations


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