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# System Support Analyst

- **Company:** Carlton Packaging
- **Location:** Bedford, UK
- **Salary:** £45,000.0 - £50,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Word, Microsoft Excel, Microsoft Windows, Business Software, Microsoft Outlook, Business Systems, Pivot Tables, Microsoft PowerPoint, Power BI, Microsoft SharePoint, Microsoft Power Automate, Powerquery, Information Technology, Powerapps
- **Published:** June 11, 2026
- **Apply:** https://uk.indeed.com/viewjob?jk=59e044ff3543ee68

## About the Role

Do you have experience in System administration?, * Excellent knowledge of Windows 11 support

 * Advanced skills in Excel (Power Query, Pivot Tables, formulas)
 * Proven system administration / business application support experience
 * Confident with data analysis and reporting
 * Experience of SharePoint administration
 * Sound familiarity with Microsoft 365 (Teams, Outlook, Word, Excel, PowerPoint, Forms, Copilot)
 * Confident with Power Automate workflow creation
 * Knowledge of Power BI dashboard and report development
 * Familiar with Power Apps
 * A-Level (or equivalent) qualifications in information technology or related fields
 * Can demonstrate continuous development in IT knowledge and experience

## Description

We are seeking an experienced System Support Analyst to join our IT and Systems team. The successful candidate will be r ensure the stability, performance, and continuous improvement of key business systems. The role provides user support, manages system administration, delivers data insights, and drives workflow automation across the organisation. Working closely with the Systems & IT Manager and operational teams, the Analyst helps optimise business processes and support data-driven decision-making

Your primary responsibilities will include, but are not limited to:

System support & Administration

 * Support and maintain core business systems (CRM, ERP, finance systems)
 * Manage connections and integrations between business systems
 * Troubleshoot incidents and ensure timely resolutions

Data & Reporting

 * Develop reports and dashboards using excel and PowerBI
 * Provide data insights to stakeholders
 * Support data quality and governance

Automation & Productivity

 * Design and deploy workflow automations using Power Automate
 * Improve manual processes using automation
 * Manage SharePoint sites, permissions and structure
 * Troubleshoot workflows

Projects & Improvements

 * Work with Systems & IT Manager on projects
 * Support system upgrades, migrations and new feature implementations
 * Document requirements and solutions
 * Collaborate with external partners and vendors


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