> Markdown version of [/jobs/ext/3433651-it-support-specialist](https://www.wearedevelopers.com/jobs/ext/3433651-it-support-specialist). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# IT Support Specialist

- **Company:** Judco Manufacturing, Inc.
- **Location:** Snow Hill, NC, United States
- **Experience:** Starter
- **Salary:** $37,440.0 - $45,760.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Ethernet, Issue Tracking Systems, TCP/IP, Wi-Fi Technology, Test Scripts, Peripherals, Computer Equipment, Information Technology, Data Management
- **Published:** September 20, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=1d34234f6d1c54c2

## About the Role

Qualifications: Entry-level to two years of helpdesk, desktop support, electronics, or related hands-on experience

Education Requirements: High school diploma or GED, technical-school, community-college, or industry training in information technology is preferred

Preferred Skills:

 * Electronics
 * Windows 10/11
 * PC hardware
 * Microsoft 365
 * Basic TCP/IP/WiFi
 * Sysytem Upgrades
 * Test reports
 * Ticket system/priority
 * Security/backup
 * Peripherals
 * Troubleshooting
 * Software

## Description

Provides first response IT support for computer, network, and peripheral issues. Conducts routine maintenance, maintains records, and coordinates advanced work/upgrades with approved 3rd party or management direction., * Provide first-line support for Windows PCs, Microsoft 365, printers, scanners, phones, and connectivity

 * Troubleshoot routine hardware, software, login, email, and peripheral issues; document and escalate unresolved problems
 * Deploy approved computers, monitors, printers, barcode scanners, and mobile devices using established procedures
 * Complete approved password resets, account changes, onboarding, and offboarding steps with manager authorization
 * Maintain inventory records for computers, software licenses, networked devices, warranties, spares, and assigned users
 * Install approved software, patches, and endpoint updates; verify results and report exceptions
 * Support production-floor PCs, label printers, shared workstations, meeting equipment, and basic camera connectivity
 * Assist with ethernet patching, cable labeling, workstation moves, and low-voltage accessories while following safety rules
 * Monitor routine alerts, backups, and equipment health; promptly escalate outages or suspected security incidents
 * Maintain ticket notes, equipment records, work instructions, and recurring-issue documentation
 * Coordinate service, warranties, and troubleshooting with approved internet, phone, software, hardware, and IT vendors
 * Protect confidential information and follow Judco password, acceptable-use, data-handling, and security policies
 * Provides additional administrative support and performs related duties as assigned.
 * Provide training and support to new and existing employees on IT equipment, systems, and software.
 * Provide backup communication and administrative support to the Shipping Department as needed.