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# IT Service Delivery Manager - Manufacturing

- **Company:** Caetech International, Inc.
- **Location:** Warren, OH, United States
- **Experience:** Expert
- **Salary:** $104,000.0 - $116,480.0
- **Contract:** Permanent contract
- **Skills:** Information Technology Operations, Tisax, Information Technology
- **Published:** September 20, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=f6fc6074bc9079ad

## About the Role

* Strong IT service delivery and operations-management capabilities.
 * Excellent interpersonal, communication and stakeholder-management skills.
 * Ability to work effectively with multiple internal and external stakeholders, including senior management and service-provider teams.
 * Demonstrated Incident and Problem Management ownership and successful service delivery.
 * Experience working in a heavily IT-dependent manufacturing environment.
 * Ability to operate effectively within a 24/7 production environment.
 * Excellent English-language communication skills.
 * ITIL Foundation certification.

Skills Preferred

 * Broad knowledge of IT service delivery across applications, global hosting, end-user computing and networking.
 * Demonstrated ability to resolve IT and business issues involving suppliers and internal clients.

Education Preferred

 * Master's degree.

Experience Required

 * 5+ years of experience in an IT Service Delivery Operations role.
 * Experience supporting IT operations within a manufacturing environment.
 * Proven experience owning and resolving Incident and Problem Management activities.
 * Experience engaging with internal business stakeholders, IT organizations, service providers and senior management.

## Description

This is an onsite position in Warren, Ohio, supporting IT service delivery within a 24/7 manufacturing environment. This position supports a 24/7 manufacturing environment and requires flexibility appropriate to production operations and business-critical IT services.

The position will be responsible for effective delivery and integration of day-to-day IT operational services across assigned sites, working closely with internal IT teams, business stakeholders and external service providers. The role supports integrated applications, hosting, end-user computing, networking and security services and serves as a key point of coordination between IT operations and the business.

Responsibilities

 * Manage integrated IT services for assigned sites, coordinating with internal IT teams and external service providers to ensure effective service delivery.
 * Understand business requirements for critical site systems and manage service delivery to meet operational expectations.
 * Develop strong working relationships across IT, service integration teams, external service providers and business stakeholders.
 * Manage business-client operational escalations in coordination with appropriate IT teams.
 * Maintain regular communication with business clients regarding local IT service activities, performance and operational issues.
 * Coordinate site IT change-management activities in accordance with ITIL processes and organizational standards, including maintenance windows and solution-delivery scheduling.
 * Serve as a local focal point for governance, audit and compliance activities, including TISAX-related requirements and actions.
 * Support Business Continuity and Disaster Recovery planning, coordination and testing activities.
 * Provide local insight into IT service-delivery performance and identify opportunities for service improvement.
 * Support IT financial processes, including purchase requisitions, purchase orders, appropriation approvals, invoice review and payment-related activities.
 * Coach, counsel and work collaboratively with service-provider resources to support effective integrated IT services.