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# Technical Service Specialist

- **Company:** CAREER CONNECTIONS INC
- **Location:** Athens, OH, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Issue Tracking Systems, Software Systems, Break Fix, Infor
- **Published:** September 20, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=a3998f7dec7ba03b

## About the Role

Our client is seeking a Technical Service Specialist to join their Customer Experience team. This direct-hire opportunity is ideal for a customer-focused professional who enjoys solving technical challenges, collaborating with internal teams, and delivering exceptional support. The role combines hands-on troubleshooting, customer communication, and continuous improvement initiatives in a fast-paced and rewarding environment., * 4+ years of experience in customer support, technical support, or help desk environment

 * Excellent verbal and written communication skills
 * Ability to work independently and manage multiple priorities effectively
 * Experience utilizing customer service ticketing systems (Infor or similar platforms preferred)
 * Strong problem-solving skills and the ability to handle time-sensitive customer issues
 * Experience supporting HVAC, refrigeration, cryogenic, or related technical products is preferred
 * Associate's or bachelor's degree preferred; high school diploma or GED required, * High School Diploma or GED required
 * Ability to provide professional customer support in a fast-paced environment
 * Demonstrated technical aptitude and troubleshooting capabilities

## Description

* Serve as the first point of contact for customer support requests submitted via phone, email, and ticketing systems
 * Troubleshoot and resolve technical issues involving integrated hardware and software systems
 * Escalate complex customer concerns through established resolution channels
 * Follow up with customers to ensure satisfaction and successful issue resolution
 * Collaborate with cross-functional teams to communicate updates, notices, and customer feedback
 * Identify trends, customer needs, and opportunities to improve customer experience
 * Support a global customer base with timely and professional service