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# Software Engineer (SAP + AI)

- **Company:** Iberdrola group
- **Location:** Glasgow, UK
- **Salary:** £52,400.0
- **Contract:** Permanent contract
- **Skills:** Artificial Intelligence, Data Analysis, SAP (Applications), SAP CRM, SAP IS-U
- **Published:** June 11, 2026
- **Apply:** https://uk.indeed.com/viewjob?jk=c4e688fd9d541c99

## About the Role

Do you have experience in Root cause analysis?, We're looking for someone with strong SAP CRM and SAP IS-U experience who can confidently bridge the gap between business and technology. You'll bring a proven ability to translate requirements into solutions, a solid understanding of integrated systems and customer platforms, and a passion for continuous improvement. Strong analytical thinking, stakeholder engagement skills, and the ability to communicate effectively with both technical and non-technical audiences will be key to your success.

## Description

In this position, you will sit at the heart of our digital transformation, using your understanding of data, processes, and systems to reduce customer contact and complaint volumes while enhancing overall customer experience. You will act as a techno-functional specialist, partnering closely with Customer Services, Complaints, Telephony, and Digital teams to fully understand business needs, translate them into structured solutions, and deliver real impact across SAP CRM, SAP IS-U, and integrated customer platforms.

Your day-to-day work will involve shaping requirements through collaboration and workshops, turning complex business challenges into clear functional designs and delivery backlogs, and working alongside engineering teams to design, build, test, and release solutions. You will take ownership of end-to-end delivery, from initial concept through to implementation, while continuously identifying opportunities to optimise processes through data-driven insights, root cause analysis, and customer journey evaluation. You'll also leverage AI-enabled tools to improve decision-making and outcomes, contributing to smarter, more efficient operations.


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