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# AVP, Operations Technology Transformation Lead

- **Company:** Pacific Life Insurance Company
- **Location:** Charlotte, NC, United States
- **Experience:** Expert
- **Salary:** $210,000.0 - $260,000.0
- **Contract:** Permanent contract
- **Skills:** Agile Methodology, Artificial Intelligence, DevOps, Devsecops, Legacy Systems
- **Published:** September 21, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=fc7a6e487fe3ff3c

## About the Role

* 10+ years of experience in technology leadership roles, preferably in life and annuity insurance.
 * Proven success in leading large-scale transformation programs with measurable outcomes.
 * Deep expertise in enterprise architecture, cloud platforms, AI/ML, and automation.
 * Strong understanding of agile delivery models, DevSecOps, and product-centric operating models.
 * Exceptional communication and stakeholder management skills.
 * Experience in managing hybrid teams and vendor partnerships.

## Description

This role will lead the technical strategy, architecture, and execution of Operations Transformation workstreams, partnering closely with business leaders in a "two-in-a-box" model to deliver measurable business outcomes., * Define and evolve the technical vision for Operations Transformation aligned with enterprise architecture and business priorities.

 * Co-lead cross-functional workstreams with business counterparts, ensuring shared OKRs and outcome ownership.
 * Champion modernization by decoupling legacy systems and adopting next-gen platforms and AI capabilities.

Delivery & Execution

 * Lead dedicated engineering teams across Operations Transformation workstreams including FAST, IVR, GenAI, and automation.
 * Oversee execution roadmaps, PI planning, and delivery metrics using agile and DevOps practices.
 * Ensure tight integration with BAU technology teams while maintaining focus on transformation goals.

Architecture & Design

 * Own architectural decisions across Operations Transformation platforms, ensuring scalability, modularity, and reuse.
 * Guide the development of orchestration layers, self-service portals, and unified processing workflows., * Build and mentor high-performing technology teams, including internal staff and contractors.
 * Support upskilling initiatives such as GenAI Academy and agile/DevOps training.
 * Collaborate with HR and L&D on strategic workforce planning and role definition.


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