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# Technical Support Specialist I

- **Company:** Daimler Truck North America
- **Location:** High Point, NC, United States
- **Experience:** Starter
- **Salary:** $58,000.0 - $75,000.0
- **Contract:** Temporary contract
- **Skills:** Microsoft Excel, Microsoft Office, Computer Network Operations
- **Published:** September 16, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=c24b6075641f0616

## About the Role

* Knowledge and experience with conflict resolution.
 * Experience and understanding of automotive or medium and heavy-duty commercial vehicle electrical systems and controls
 * Demonstrated teamwork skills, including cross-functional collaboration
 * Microsoft Office and Excel
 * Excellent written and verbal communication skills, * Associate degree in automotive and prefer 1-2 years of relevant experience or 4 years of relevant experience in lieu of degree
 * Automotive or truck dealership work experience
 * Well-developed technical troubleshooting experience on heavy equipment or automotive.
 * Knowledge of the automotive and truck dealer network operations.

## Description

This posting is for Technical Support Specialist I; this position provides technical service support to our customers. This position will interface directly with customers and some dealer technical staff in the resolution of field issues and the application of our warranty process.

Successful candidates will interface with our customers and partners and engage in problem solving for support on the products we build.

Posting Information

We provide a scheduled posting end date to assist our candidates with their application planning. While this date reflects our latest plans, it is subject to change, and postings may be extended or removed earlier than expected., * Maintain service records on vehicles including proper documentation of problems, corrective actions, and service/warranty commitments.

 * Assist in the development of service bulletins, campaigns and updates.
 * Review technical content for technical literature.
 * Responsible for service of all FCCC model lines.
 * Participate in continuous improvement of call center processes.
 * Being a 24/7 call center, some holiday coverage may be required., * Visa sponsorship will only be open to current Daimler Truck North America employees working under an existing U.S. Daimler Truck North America Visa
 * All other applicants must be legally authorized to work permanently in the country the position is located in at the time of application
 * Final candidate must successfully complete a criminal background check
 * Final candidate may be required to successfully complete a pre-employment drug screen
 * Contractors, professional services, or other contingent workers should confirm with their local agency if they are eligible to apply for FTE positions
 * EEO - Disabled/Veterans