> Markdown version of [/jobs/ext/3436477-service-desk-technician](https://www.wearedevelopers.com/jobs/ext/3436477-service-desk-technician). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Service Desk Technician - **Company:** Savers / Value Village - **Location:** Meridian, ID, United States (Remote available) - **Experience:** Experienced - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, VoIP, Desktop Computing, Web Browsers, Virtual Private Networks (VPN), System Center Configuration Manager, Network Architecture, Remote Access Technology, Azure Active Directory, Anti-Phishing, Scripting, Enterprise Software Applications, ServiceNow IT Service Management, Tablet Computers, Microsoft InTune, User Administration - **Published:** September 17, 2026 - **Apply:** https://dejobs.org/x/x/C1B64F5BEE484DA8AA084EC7C083A013/job/ ## About the Role * Strong customer service and communication skills; able to explain technical concepts to non-technical users. * Solid technical troubleshooting ability across Windows OS, Microsoft 365, hardware, and connectivity issues. * High level of professionalism when supporting senior leadership and executives. * Strong organizational skills, attention to detail, and ability to prioritize in a fast-paced, high-volume environment. * Ability to work independently and as part of a team. * Accurate identification, categorization, and documentation skills. * Reliable and dependable; adheres to work schedule and attendance policy. * Ability to establish credibility and rapport with technical and non-technical users. Minimum Required Education, Training and Experience: * Bachelor's degree preferred, or equivalent combination of education and experience. * 2+ years of IT support experience in a corporate or enterprise environment (not personal or freelance work). * Experience supporting Windows OS and Microsoft 365 in a business setting. * Hands-on Active Directory user management experience. * Familiarity with IT ticketing systems (Ivanti or similar). Nice to Have Skills & Experience: * Experience with Intune, SCCM, or Azure AD-joined cloud device management. * Basic network troubleshooting, VPN support, and VoIP device troubleshooting. * Retail or multi-site IT support experience. * Awareness of enterprise security best practices (MFA, phishing prevention, endpoint protection). Physical Requirements: * Ability to lift and carry up to 50 lbs as needed for hardware deployment and office moves. * Ability to perform standard office tasks, including using computers, phones, and other technology equipment. * Ability to express or exchange ideas by spoken word and receive detailed information through verbal and written communication. ## Description The Service Desk Technician provides IT support for corporate office staff, remote WFH employees, and retail store locations, operating out of our Meridian, ID office. This role requires advanced troubleshooting skills, knowledge of enterprise technologies, and the ability to provide white-glove service for executives and high-priority users. Day-to-day responsibilities include troubleshooting for Windows OS, Microsoft 365, and enterprise applications, assisting with onboarding and offboarding tasks, and supporting office infrastructure such as A/V systems, conferencing equipment, and network-connected devices. Success in this role means resolving issues quickly and professionally to keep operations running smoothly across a dynamic, multi-site environment. Essential Job Functions: * Serve as the on-site point of contact for Meridian office IT support, covering corporate staff and office infrastructure. * Resolve Tier 1/2 incidents and requests and escalate as needed to meet established SLAs and OLAs. * Provide white-glove, executive-level IT support for corporate leadership and office staff, ensuring prompt, discreet, and effective resolution of technology issues. * Troubleshoot Windows OS, Microsoft 365, and enterprise applications for on-site and remote users. * Perform Active Directory user administration: password resets, group memberships, account unlocks. * Administer and support office network infrastructure, including large-format printers (Konica Minolta, Xerox), VOIP devices, and wired/wireless connectivity. * Assist with onboarding/offboarding tasks as directed, including provisioning, configuring, and deploying hardware and software. * Provide remote support for WFH employees and retail store locations, including VPN connectivity, endpoint management, and mobile device troubleshooting. * Provide basic A/V support for meetings and conference room setups as needed. * Accurately document incidents, service requests, and resolutions in the ITSM system, contributing to process improvement and knowledge sharing. * Collaborate with cross-functional IT teams to escalate complex incidents, implement system upgrades, and integrate new technology solutions. * Demonstrate strong customer advocacy and service skills, establishing credibility and rapport with both technical and non-technical users. * Adhere to established SLAs and KPIs. * Available to work holidays, weekends, and on-call shifts as required., * Company-issued laptop or desktop computer with dual monitors * Mobile devices (smartphones, tablets) and softphone applications * Office equipment including printers and copiers * VPN and remote access solutions * Custom support applications and scripting tools * Audio/visual equipment for conference rooms and executive meetings * Standard office productivity software (Microsoft 365, web browsers, etc.) ## Related Videos - [WeAreDevelopers LIVE - Playing in Production](https://www.wearedevelopers.com/videos/100363-wearedevelopers-live-playing-in-production) - [JavaScript? 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