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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Technician II - Service Center - **Company:** Sierra Nevada Company, LLC - **Location:** Lone Tree, CO, United States - **Salary:** $52,499.0 - $72,197.0 - **Contract:** Permanent contract - **Skills:** Artificial Intelligence, Cyber Security, Desktop Computing, Networking Hardware, Network Troubleshooting, Remote Access Technology, RSA (Cryptosystem), Software Deployment, Software Systems, Computer Network Technologies, Connectivity Problems, Software Troubleshooting, Peripherals, Computer Equipment, Information Technology, Servicenow - **Published:** September 25, 2026 - **Apply:** https://dejobs.org/x/x/227B455DE7CD427696B89DC7F82311B2/job/ ## About the Role * Associate's degree in a related field of study. * 1+ years of relevant experience. * Relevant experience can be considered as a substitute for the required educational qualifications. In the absence of a degree, a minimum of 3 years of related experience is required. * Higher level relevant degree may substitute for experience. * Experience in utilizing AI tools to enhance troubleshooting and ticket resolution processes, ensuring timely and effective problem-solving. * Understanding of AI operations and proven ability to assist users effectively in utilizing and navigating AI systems, including answering front-line questions on how to best utilize AI tools. * Intermediate understanding of computer hardware, software, and network troubleshooting. * Strong communication and problem-solving skills. * Customer/solution ownership, an overall drive for excellence. * Team focused with the capacity for knowledge sharing. * Written and verbal communication skills with end users. * Demonstrate a customer care philosophy that ensures a high level of customer satisfaction. * Basic knowledge of current IT technical standards as related to computers, printers, network technology, drivers, software troubleshooting, VPN technologies, RSA, Video Teleconference (VTC), and other related peripherals. * Comprehensive troubleshooting skills of industry standard hardware and software products/services. Qualifications We Prefer: * Certifications such as CompTIA A+, Network+, or Microsoft Certified IT Professional (MCITP). * Experience in a corporate IT environment. * A+ Certification. * Technical documentation skills. * Knowledge of Service Now and functionality. Essential Functions: * Ability to lift and move computer equipment up to 50 lbs. * Regularly required to stand, walk, use hands, and reach with hands and arms. * Working primarily in an office environment; some tasks may require work in server rooms. * Ability to travel to different office locations as required. * Ability to work on a computer for prolonged periods. This posting will be open for application for a minimum of 5 days and may be extended based on business needs. ## Description Do you have an eye for detail and a passion for developing innovation solutions? The IT Support Technician II provides advanced technical support for desktop/laptop computers and network equipment. This role includes troubleshooting complex issues, installing software, and maintaining IT infrastructure. As SNC's corporate team, we provide the company and its business areas with strategic direction and business support spanning executive management, finance and accounting, operations, human resources, legal, IT, information security, facilities, marketing, and communications. Responsibilities: * Diagnose and resolve technical issues related to hardware and software. * Configure and deploy hardware and software systems. * Provide support for network issues, including connectivity problems. * Contribute and update technical documentation and standard operating procedures. * Assist in training end-users on the proper use of IT systems and applications. * Respond to helpdesk tickets and resolve basic compute issues in a timely manner. * Conference room support and maintenance. * Maintain and update IT inventory and asset management records. ## Related Videos - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [Shipping Faster with Less: Render on Cloud Hosting, AI Workloads, and the Future of DevOps](https://www.wearedevelopers.com/videos/1894-shipping-faster-with-less-render-on-cloud-hosting-ai-workloads-and-the-future-of-devops) - [Thinking Differently - How to Make Money from Cyber Attacks & Cheats](https://www.wearedevelopers.com/videos/745-thinking-differently-how-to-make-money-from-cyber-attacks-cheats) - [Building a Cross-Platform BLE Client with Kotlin Multiplatform and Kable](https://www.wearedevelopers.com/videos/100250-building-a-cross-platform-ble-client-with-kotlin-multiplatform-and-kable) - [AI in Production: applied AI & enterprise use cases](https://www.wearedevelopers.com/videos/100130-ai-in-production-applied-ai-enterprise-use-cases) - [Cyber Security: Small, and Large!](https://www.wearedevelopers.com/videos/259-cyber-security-small-and-large) ## Related Articles - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [What Industries Outside of AI Are Hiring The Most AI Experts?](https://www.wearedevelopers.com/magazine/98-what-industries-outside-of-ai-are-hiring-the-most-ai-experts) - [Best US AI Conferences for CTOs in 2026: Build vs. Buy, Vendor Evaluation, and Peer Intelligence](https://www.wearedevelopers.com/magazine/736-best-us-ai-conferences-for-ctos-in-2026-build-vs-buy-vendor-evaluation-and-peer-intelligence) - [IT Salaries in Austria](https://www.wearedevelopers.com/magazine/286-it-salaries-in-austria) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [How to Become an AI Engineer](https://www.wearedevelopers.com/magazine/331-how-to-become-an-ai-engineer)