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# Systems Support Specialist

- **Company:** Experis
- **Location:** Austin, TX, United States
- **Experience:** Experienced
- **Salary:** $83,200.0 - $87,360.0
- **Contract:** Permanent contract
- **Skills:** Artificial Intelligence, Computing Platforms, Software Debugging
- **Published:** September 17, 2026
- **Apply:** https://www.experis.com/en/job/412055/systems-support-specialist-

## About the Role

Our client, a leading technology organization specializing in client hardware and software solutions, is seeking a Systems Support Specialist to join their dedicated team. As a Systems Support Specialist, you will be an integral part of the System Design Engineering team supporting innovative AMD Ryzen AI Halo platforms. The ideal candidate will demonstrate strong problem-solving skills, proactive engagement, and technical expertise, which will align successfully within the organization., + At least 3 years of experience in technical support, system validation, or software support roles.

 + Strong knowledge of Windows, Linux, and x86 platform architecture.
 + Proficiency in scripting languages such as Python, Bash, or PowerShell.
 + Excellent troubleshooting skills and ability to communicate effectively with customers and team members.
 + Experience supporting AMD platforms, ROCm, GPU/NPU compute, or AI/ML frameworks is a plus.

## Description

+ Provide technical support and issue resolution for AMD Ryzen AI Halo platforms across Windows and Linux operating systems.
 + Analyze and troubleshoot hardware, firmware, drivers, and software issues to ensure optimal platform performance.
 + Collaborate with engineering teams to diagnose root causes and develop effective fixes or patches.
 + Assist customers with platform configuration, performance tuning, and best practices for AI workloads.
 + Generate reports and documentation to track issue trends and support continuous improvement efforts.
What's Needed?


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