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# IT Support & Network Project Technician

- **Company:** CompuCom Systems Holding LLC
- **Location:** Cincinnati, OH, United States
- **Experience:** Expert
- **Salary:** $42,203.0 - $56,285.0
- **Contract:** Permanent contract
- **Skills:** Software Applications, VoIP, Cyber Security, Data Room, Desktop Computing, Ethernet Physical Layer, Network Interface Controllers, Issue Tracking Systems, Information Technology Operations, IP Addressing, Subnetting, Transmission Control Protocol (TCP), Virtual Local Area Networks, Wireless Networks, EndPointSecurity, Network Routers, Break Fix, Peripherals, Information Technology, Laptops, Servicenow
- **Published:** September 13, 2026
- **Apply:** https://www.techcareers.com/job.asp?id=3394179892&tx=HT7569TTT&pt=1&aff=0B19D771-A501-4A5E-8338-2A822B784D54&utm_source=Job%20Feed&utm_medium=textkernel&utm_campaign=DE&utm_term=0B19D771-A501-4A5E-8338-2A822B784D54

## About the Role

* Minimum 5 to 7+ years of IT support, networking, infrastructure, or technical project experience
 * Experience supporting PCs, laptops, printers, and associated peripherals
 * Working knowledge of:
 * TCP/IP networking
 * Static IP configuration
 * Subnets and VLANs
 * Network card configuration
 * Wired and wireless troubleshooting
 * Experience utilizing ticketing systems such as ServiceNow or similar ITSM platforms
 * Excellent interpersonal and customer service skills
 * Positive attitude and strong relationship-building capabilities
 * High level of ownership, accountability, and initiative
 * Ability to work effectively with minimal supervision
 * Strong verbal and written communication skills
 * Exceptional organizational and time management abilities
 * Strong note-taking and documentation habits
 * Ability to quickly absorb technical information and work independently
 * Strong attention to detail and follow-through
 * Ability to prioritize competing tasks and maintain focus on deadlines
 * Demonstrated ability to plan actions and milestones that support successful project completion
 * Comfortable receiving objectives and independently determining the path to completion
 * Able to identify project gaps, risks, and dependencies
 * Strong ability to track deliverables and drive projects forward without constant oversight
 * Able to manage multiple projects while balancing operational support responsibilities
 * Strong troubleshooting and analytical skills
 * Ability to support onsite operations in a manufacturing environment
 * Manufacturing or industrial IT support experience preferred
 * Exposure to project coordination or project-based technical work preferred
 * Experience preferred with:
 * VoIP technologies
 * Structured cabling
 * Network drops
 * Ethernet cable termination and testing
 * Data jack termination
 * Switch and router infrastructure
 * Data room/server room cabling
 * Manufacturing device networking

## Description

Our client has a brand new opportunity for a qualified IT Support & Network Project Technician to join their team onsite in Cincinnati, OH.

Project Execution & Coordination

 * Execute IT projects and initiatives assigned by the IT Site Leader
 * Independently manage project tasks, timelines, and deliverables with minimal direction
 * Track project progress against established deadlines and proactively identify risks, dependencies, and obstacles
 * Develop and maintain documentation related to projects, procedures, and technical solutions
 * Coordinate activities between local teams, centralized support organizations, vendors, and business stakeholders
 * Assist with process improvement initiatives and operational efficiencies
 * Manage multiple concurrent projects while maintaining support responsibilities

Networking & Infrastructure Support

 * Troubleshoot wired and wireless network connectivity issues for manufacturing-related devices, computers, and printers
 * Configure static IP addresses, network adapters, subnet settings, and VLAN connectivity
 * Utilize web-based management interfaces to configure ports and network settings
 * Assist with installation of network drops and structured cabling
 * Support data room activities including switch, router, server, storage, and telecommunications cabling
 * Perform cable termination, testing, validation, and troubleshooting
 * Conduct device security scans and maintain compliance with IT security requirements
 * Demonstrate strong security awareness and quickly integrate company security policies and standards into daily activities

Deskside & Device Support

 * Perform break-fix support for PCs, laptops, monitors, printers, VoIP phones, and related hardware
 * Install, image, configure, move, add, and change equipment as required
 * Troubleshoot operating systems, software applications, and peripheral devices
 * Support manufacturing equipment interfaces and production-related computing devices
 * Assist coworkers and end users in resolving technical issues
 * Support the IT Site Leader in executing established support processes and escalation procedures

IT Operations

 * Create, update, and manage incidents, service requests, and change records within an ITIL-compliant ticketing system such as ServiceNow
 * Analyze recurring issues and help identify root causes
 * Maintain detailed and accurate technical documentation
 * Coordinate with centralized support teams and vendors to drive issue resolution
 * Participate in on-call support rotations and respond to urgent production-impacting incidents when required