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# Help Desk Analyst

- **Company:** Weimer Bearing & Transmission, Inc.
- **Location:** Germantown, WI, United States
- **Experience:** Starter
- **Contract:** Permanent contract
- **Skills:** Network Troubleshooting, Microsoft Office, Network Routers, Firewalls (Computer Science), Information Technology, Programming Languages
- **Published:** September 20, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=fad4521133f45041

## About the Role

Do you enjoy helping people solve problems and have a passion for technology? If you're looking for an opportunity to put your computer skills to work while building your IT career, Weimer Bearing's IT Help Desk Analyst position could be a great fit for you!, We're looking for someone who is technically curious, organized, dependable, and enjoys helping others. The ideal candidate will have:

 * 0-3 years of relevant IT experience
 * An Associate's degree or completion of relevant coursework at a technical school
 * Basic knowledge of operating systems, networks, programming languages, firewalls, and routers
 * Familiarity with common technical issues involving Microsoft Office and other software
 * Strong communication and listening skills, particularly when assisting users by phone or email
 * Strong organizational skills and attention to detail when documenting issues and requests
 * A willingness to learn and develop new technical skills

## Description

As an IT Help Desk Analyst, you'll be one of the first points of contact for employees who need technical assistance. You'll have the opportunity to troubleshoot a variety of technology issues while working alongside an experienced IT team.

Your responsibilities will include:

 * Respond to initial telephone and email requests and troubleshoot basic hardware, software, and network issues
 * Identify problems and provide effective solutions for a variety of hardware and software concerns
 * Assist with testing, installation, and setup of computer systems and software
 * Track and document IT issues, trends, and recurring problems
 * Collaborate with other IT team members to resolve more complex technical issues
 * Provide onsite technical support and assist with installations as needed