> Markdown version of [/jobs/ext/3439580-senior-it-support-specialist](https://www.wearedevelopers.com/jobs/ext/3439580-senior-it-support-specialist). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Senior IT Support Specialist

- **Company:** Virtual, Inc.
- **Location:** Akron, OH, United States
- **Experience:** Expert
- **Salary:** $55,000.0 - $75,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Antivirus Softwares, Microsoft Azure, VoIP, Business Software, Software as a Service, Email Filtering, Peripherals, Web Filtering, Computer Equipment, User Administration, User Accounts
- **Published:** September 20, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=9b42c9b67e66dca4

## About the Role

* A minimum of 5+ years' experience in IT, including hands-on experience supporting Microsoft 365, Azure, Active Directory, endpoint security, SaaS platforms, and end users. Previous MSP experience a positive.
 * Certifications a positive - CompTIA A+, MTA, Network+.
 * Must have excellent customer service skills along with strong written and verbal communication skills.
 * Must demonstrate organization and prioritization skills to manage time and have effective decision making and problem-solving skills.
 * Must have the ability to effectively communicate technical issues both internally and externally.
 * Ability to lift standard computer equipment.
 * Valid driver's license.
 * Reliable transportation.

## Description

Virtual DataWorks is looking for a Senior IT Specialist that is dedicated, enthusiastic, and passionate about assisting clients with technical problems., * Answer, evaluate, and prioritize incoming telephone, voice mail, e-mail, and in-person requests for assistance from clients experiencing problems with hardware, software, networking, server and other computer-related technologies.

 * Troubleshoot Network, VoIP, Internet Issues, Peripherals (Printers, Scanners, and other devices).
 * Provide support for backups, antivirus, web filtering, and spam filtering.
 * Provide support for common business applications (ERP, Emails, etc.).
 * Provide end user training for common support requests.
 * Travel on site to customer's location when physical support is required.
 * Provide advanced technical support for Microsoft 365, Azure, and Active Directory environments.
 * Manage user accounts, permissions, and group policies across the organization.
 * Monitor, maintain, and improve endpoint security posture across all networks.
 * Administer and troubleshoot various SaaS platforms used across the business.
 * Manage and resolve tickets through PSA, ensuring timely and effective resolution.
 * Serve as an escalation point for complex end-user issues.
 * Support onboarding/offboarding processes, including account provisioning and device setup.
 * Identify opportunities to improve IT processes, documentation, and security practices.
 * Collaborate with other IT staff and departments to support broader technology initiatives.


## Related Videos

- [Develop enterprise-ready applications for Microsoft Teams with Azure resources on modern web technologies](https://www.wearedevelopers.com/videos/187-develop-enterprise-ready-applications-for-microsoft-teams-with-azure-resources-on-modern-web-technologies)
- [Lies, Damned Lies and Large Language Models](https://www.wearedevelopers.com/videos/1231-lies-damned-lies-and-large-language-models)
- [Building a Cross-Platform BLE Client with Kotlin Multiplatform and Kable](https://www.wearedevelopers.com/videos/100250-building-a-cross-platform-ble-client-with-kotlin-multiplatform-and-kable)
- [WeAreDevelopers LIVE - Playing in Production](https://www.wearedevelopers.com/videos/100363-wearedevelopers-live-playing-in-production)
- [Shoot for the moon - machine learning for automated online ad detection](https://www.wearedevelopers.com/videos/502-shoot-for-the-moon-machine-learning-for-automated-online-ad-detection)
- [Fake or News - AI Toothbrushes, Carrier Pigeon Tech & Life on Mars - Krzysztof Cieślak](https://www.wearedevelopers.com/videos/2165-fake-or-news-ai-toothbrushes-carrier-pigeon-tech-life-on-mars-krzysztof-cieslak)

## Related Articles

- [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers)
- [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs)
- [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market)
- [How to Find Tech Jobs in Vienna](https://www.wearedevelopers.com/magazine/292-how-to-find-tech-jobs-in-vienna)
- [IT Salaries in Austria](https://www.wearedevelopers.com/magazine/286-it-salaries-in-austria)
- [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated)