> Markdown version of [/jobs/ext/3441042-hotel-it-systems-manager](https://www.wearedevelopers.com/jobs/ext/3441042-hotel-it-systems-manager). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Hotel IT Systems Manager

- **Company:** The Merrill Hotel & Conference Center
- **Location:** Muscatine, IA, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, HTTP Secure, Networking Hardware, Internet Protocol, Microsoft Office, Windows Servers, Network Time Protocols, Product Software Implementation Methods, File Transfer Protocol (FTP), Lightspeed, Information Technology
- **Published:** September 20, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=b7241a01035bfbe6

## About the Role

* Minimum of 3-year experience in hospitality IT, highly preferred and/or minimum of 5-year of experience in (non-hospitality) IT System Administration and/or IT System Management.
 * Bachelor's degree in Computer Science, Computer Information Systems, Management Information Systems, or related field.
 * Current and/or prior experience with multi-unit, Hilton, Marriot, IHG and Choice IT implementation, preferred.
 * Proven track record of superior troubleshooting abilities and attention to detail and resolution of technical problems.
 * Ability to navigate through rapid changes, flexibility, and imagination to adapt.
 * Enjoys working with high energy individuals to solve different challenges.
 * Excellent communication skills.

## Description

* Responsible for day-to-day property/hotel information technology support for PMS, POS, and other property related system both hardware and software, installation, and upgrades.
 * Point of contact to maintain 3rd party contract management for property IT systems.
 * Maintains inventory, maintenance, and documentation of all systems at the property level.
 * Assists in maintenance of project work plans for implementing IT solutions at properties level.
 * Assists with education programs (IT related) and training for staff members at property level.
 * Assists with maintaining PSI, PII, GDPR and brand standards.
 * Maintain standard operating procedures (SOP) and policies for Information Technology at property level.
 * Implement ongoing process improvement initiatives.
 * Effectively deliver on complex situations and/or problems without guidance or supervision.
 * Excellent project management skills and strong ability to prioritize requests from many stakeholders.

Proficiencies:

 * Experience with maintaining all or some of the following: Windows 10, Windows Server 2019, Office 365, Property Management Systems (PMS: OnQ, Opera, LightSpeed, etc.), Point of Sale Systems (POS: Agilisys, Micros, Opera, etc.), Mitel Prone Switches (Both IP and Analog) and networking equipment.
 * Basic understanding of internet protocols, SIP, (S)FTP, NTP, HTTP(S).