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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Application Specialist - **Company:** Lippert Components, Inc. - **Location:** Goshen, IN, United States - **Experience:** Starter - **Contract:** Permanent contract - **Skills:** Microsoft Word, Microsoft Excel, Computer Literacy, Microsoft Office - **Published:** September 22, 2026 - **Apply:** https://diversityjobs.com/candidate/trackback_apply?vacancyId=[vacid] ## About the Role * Strong technical aptitude * Articulate oral and written communication skills with the ability to communicate with a wide variety of customers by telephone, electronically, or face to face * Ability to utilize all available resources including co-workers * Able to interpret customer'sa description of their Coach problems and translate those into clear instructions for the service technicians * Communication skills are required to connect staff and customers for a positive customer service experience * Ability to maintain a professional demeanor and positive attitude at all times * Demonstrate experience in sequential processing - utilizing multiple software programs and talking on the phone * Ability to assess and evaluate the work of technicians * Knowledge of company policies and procedures * Ability to reflect Lippert core values in both customer interaction and the interaction of co workers, * Communication Proficiency/Coaching * Organizational Skills * Initiative * Time Management * Process Improvement * Decision Making * Quality Management/Control, 1. Knowledge of customer service principles and practices 2. A basic knowledge of Microsoft Office - (Word, Excel) 3. Previous customer service experience with call center. 1-2 years preferred 4. Management/Leadership experience Work Authorization/Security Clearance: Must be legally authorized to work in the United States. ## Description The role of the Product Applications Technician is to maintain customer satisfaction through providing technical product support, assist with training, perform scheduled audits, support product prototypes, and develop strong customer relationships., To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * To be the technical expert on the product and how the customer intends to use it. * Provide customer support through scheduled product and applications training and applications audits. * Assist the customer with obtaining the appropriate information to spec new products. * Provide feedback to product managers and operations to improve the customer experience. * Provide customer installation support through model changes and new product launches. * Assist in resolving problems by clarifying issues, researching and exploring answers, * finding and implementing solutions, and escalating unresolved problems. * Assist in gathering pertinent customer and market information that will drive the product roadmap and industry growth., * Fulfills requests by clarifying desired information; completing transactions; forwarding requests * Maximize revenue opportunities through upselling avenues including maintenance and upgrade opportunities * Provide technical advice, service, and support to customers * Professionally handle all aspects of warranty evaluation, tracking, submission, and closure * Recognize, document, and alert the supervisor of trends of customer calls * Computer literate with the ability to learn customer service software applications, This is a full-time salary position and the expected work hours are 40 hours per week, Monday through Friday; weekend and overnight work may be necessary. ## Related Videos - [Coffee with Developers - Scott Chacon on growing GitButler and the future of version control](https://www.wearedevelopers.com/videos/914-coffee-with-developers-scott-chacon-on-growing-gitbutler-and-the-future-of-version-control) - [Agile work at CARIAD – Creating a customer web application for controlling the vehicle ](https://www.wearedevelopers.com/videos/200-agile-work-at-cariad-creating-a-customer-web-application-for-controlling-the-vehicle) - [In-depth .NET Azure Functions: Isolated mode, performance and durable AI agents](https://www.wearedevelopers.com/videos/100207-in-depth-net-azure-functions-isolated-mode-performance-and-durable-ai-agents) - [Developing the Rich Text Editor for DeepL.com](https://www.wearedevelopers.com/videos/1172-developing-the-rich-text-editor-for-deepl-com) - [Remote Driving on Plant Grounds with State-of-the-Art Cloud Technologies](https://www.wearedevelopers.com/videos/251-remote-driving-on-plant-grounds-with-state-of-the-art-cloud-technologies) - [From Syntax to Singularity: AI’s Impact on Developer Roles](https://www.wearedevelopers.com/videos/900-from-syntax-to-singularity-ai-s-impact-on-developer-roles) ## Related Articles - [Starter Kit For Job Applications For Developers](https://www.wearedevelopers.com/magazine/7-starter-kit-for-job-applications-for-developers) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [7 Important Tips That Every Software Developer Should Know](https://www.wearedevelopers.com/magazine/101-7-important-tips-that-every-software-developer-should-know) - [How software is steering vehicle technology](https://www.wearedevelopers.com/magazine/515-how-software-is-steering-vehicle-technology) - [How to Write a CV and Interview if You Don't Fully Qualify For The Job](https://www.wearedevelopers.com/magazine/183-how-to-write-a-cv-and-interview-if-you-don-t-fully-qualify-for-the-job) - [What is a Java Developer?](https://www.wearedevelopers.com/magazine/32-what-is-a-java-developer)