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# Network Manager

- **Company:** The CCS Companies
- **Location:** Portsmouth, NH, United States
- **Contract:** Permanent contract
- **Skills:** Interactive Voice Response, VoIP, Computer Programming, Data Centers, Networking Hardware, Virtual Private Networks (VPN), Session Initiation Protocols, Wide Area Networks, Network Routers, Firewalls (Computer Science), Juniper, Information Technology, Cisco
- **Published:** September 20, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=220f127e289902f3

## About the Role

* 15+ years of experience working in a large call center environment with a solid working knowledge of Cisco, and Juniper switches, routers and firewalls.
 * Must have extensive networking experience with SIP/VOIP, network hardware/software, VPN, LAN/WAN, SIP, as well as, session border controller knowledge.
 * Datacenter management experience including power, cooling, fire suppression and structured cabling required.
 * Excellent customer service, positive attitude and vendor management experience required.
 * Must be able to learn new technologies to ensure organization stays up to date with
 * Must have reliable transportation to be able to travel to all 3 of our New England offices.
 * Coachability: Being receptive to feedback, willing to learn, embracing continuous improvement and is receptive and responsive to change.
 * Strong organizational and troubleshooting ability
 * Ability to maintain a predictable and consistent full-time work schedule., * Bachelor's Degree in Information Technology or related discipline is preferred, or commensurate experience.
 * High School diploma is required.

## Description

* Oversees all call center telecom and networking needs for 400+ blended agents and mixed technologies including VPNs, SIP/VOIP, network hardware/software, switches, routers, and firewalls.
 * Manages telecom carriers, PBX and other vendors ensuring all systems are up to date and are the appropriate technology for IT road map.
 * Solicits quotes and proposals from competing vendors to ensure technology is best in class and fiscally fit for the organizations.
 * Proactively monitors all systems ensuring call center is functioning as designed and is on call 24x7 for any emergencies or maintenance as they arise.
 * Manages corporate wireless account, control costs for all networking and telephony including monthly checks of billing and account accuracy.
 * Works closely with CIO, ISSM, Network Engineer, Dialer Team manager, and Telecom Admin to ensure all platforms are operating as designed.
 * Manages maintenance accounts for Data Center equipment, switches, firewalls, and routers and ensures regular PMs are performed as required.
 * Oversees Avaya elite agent routing, MAC work, AAM administration as well as all trunk programming and integration with IVRs, Dialers, and other platforms such as AES administration.
 * Some travel between offices may be required.