> Markdown version of [/jobs/ext/344200-transformation-lead](https://www.wearedevelopers.com/jobs/ext/344200-transformation-lead). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Transformation Lead - **Company:** Barclays Bank PLC - **Location:** Northampton, UK - **Experience:** Expert - **Contract:** Temporary contract - **Skills:** Enterprise Architecture Framework, Salesforce.Com, Build Process - **Published:** June 13, 2026 - **Apply:** https://uk.indeed.com/viewjob?jk=6f3fc8d3ae3ee3be ## About the Role Do you have experience in Salesforce?, * Commercial & Analytical Mindset: Strong business acumen with the ability to link P&L to your decisions and create measurable outcomes. * Customer Experience (CX) Domain Expertise: Extensive experience implementing digital customer interactions, CRMs (like Salesforce), or complaints handling systems. A Financial Services background is not mandatory; candidates with strong CX experience at major retail or tech firms (e.g., Amazon, John Lewis) are highly encouraged to apply. * Change & Project Management: Proven track record of end-to-end project, programme, and change management (from initial design to embedding) within large matrix organizations. * Process Improvement: Lean/Six Sigma Black Belt certification is highly desirable, or demonstrable equivalent skills in evaluating, improving, and measuring processes from the customer's perspective. * Proactive Problem Solving: Exceptional ability to thrive in a greenfield environment where priorities shift. You must be a self-starter who envisions the end goal, creates an idea, validates it with leadership, and executes it independently rather than waiting for direction. * Desirable but not mandatory: The ability to build process or enterprise architecture frameworks for operations, and an understanding of payments and gateways. ## Description * Direct the transformation by identifying and defining the high-level strategic priorities of what needs to happen. * Conduct deep customer journey analysis to drive data-driven decisions and deliver measurable commercial outcomes. * Run sprints and create epics, partnering closely with product owners to build and execute designs within sprints. * Manage the degradation of project plans, adapting continuously to shifting priorities while conducting ongoing "benefits modelling". * Design and deliver a highly efficient, digital-led customer service offering that aligns with broader business strategies. * Engage and manage complex stakeholder relationships across a large matrix organization to align project outcomes About Barclays Barclays is a British universal bank. It is diversified by business, by different types of customers and clients, and by geography. Barclays businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by its service company which provides technology, operations and functional services across the Group. Values Everything Barclays does is shaped by its five values of Respect, Integrity, Service, Excellence and Stewardship. The Barclays values inform the foundations of its relationships with customers and clients, but they also shape how Barclays measure and reward the performance of colleagues. Simply put, success is not just about what you achieve, but about how you achieve it. Diversity Barclays aims to foster a culture where individuals of all backgrounds feel confident in bringing their whole selves to work, feel included and their talents are nurtured, empowering them to contribute fully to Barclays vision and goals. ## Related Videos - [Next Level Enterprise Architecture: Modular, Flexible, Scalable, Multichannel and AI-Ready?](https://www.wearedevelopers.com/videos/1017-next-level-enterprise-architecture-modular-flexible-scalable-multichannel-and-ai-ready) - [WeAreDevelopers LIVE – Guten TAG, Web Standards, AI and more](https://www.wearedevelopers.com/videos/1772-wearedevelopers-live-guten-tag-web-standards-ai-and-more) - [Empowering Democratic Processes: Building a Hybrid Voting Platform](https://www.wearedevelopers.com/videos/1163-empowering-democratic-processes-building-a-hybrid-voting-platform) - [Enterprise-Cloud-Native - Fast-Paced Development & Deployment in a Highly Secure Banking Environment](https://www.wearedevelopers.com/videos/671-enterprise-cloud-native-fast-paced-development-deployment-in-a-highly-secure-banking-environment) - [Apple Vision Pro: Proven Development Methods Meet the Latest Technology](https://www.wearedevelopers.com/videos/1190-apple-vision-pro-proven-development-methods-meet-the-latest-technology) - [Reusing apps between teams and environments through Containers](https://www.wearedevelopers.com/videos/107-reusing-apps-between-teams-and-environments-through-containers) ## Related Articles - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [Best Companies to Work For in Berlin: Top 14 Companies in 2023 ](https://www.wearedevelopers.com/magazine/188-best-companies-to-work-for-in-berlin-top-14-companies-in-2023) - [Data Analyst Salary in the UK](https://www.wearedevelopers.com/magazine/278-data-analyst-salary-in-the-uk) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [UK Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/326-uk-business-culture-and-etiquette)